Security Services Product Owner(Customer Interface)
7 days ago
**Role Purpose**:
Using the agile framework and Cloud & Security Squad to deliver the roadmap, building the product technically, managing all the preparation needed from a commercial perspective, Support model and Pricing.
Drive the Security roadmap, and product development of the different Security Product families, Service categories, and technologies; to ensure delivering a world-class customer experience that puts Vodafone Egypt as a market leader in the Security business. Also to help the customer in his digital transformation journey.
**Role Profile**:
- Product Development
- Managing the entire Security products life cycle from technical design, and tactical activities with different suppliers, Security Vendors, internal technology teams, and commercials
- Defining and productizing product features by collaborating with cross-functional teams
- Managing the complete end-to-end high
- and low-level Security solutions design and implementation with EBU customers
- Managing Agile Security Squad and maintaining delivery SLA.
- Working with Technology Vendors (ex. Paloalto, F5, Fortinet, Trendmicro,..etc..) as well as hyperscalers (ex. AWS, Microsoft Azure,..etc.) to build and expand business values and market penetration.
- Understanding the customer’s experience, to identify and fill product gaps
- Developing value propositions to target specific segments
- Taking ownership of the backlog for specific products, and shaping the customer’s journey end-to-end
- Developing user stories, articulate acceptance criteria, and guide the development
- Ensuring that the deliverables meet the defined timelines
- Working as the crucial link between the technology and the business
- Monitoring industry trends and competitive landscape to identify opportunities and threats
- Preparing GTM plan to launch the product with the marketing team
- Monitoring product performance
**Not a perfect fit?**:
**What's in it for you**:
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
**Who we are**:
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
Together we can.
-
Saas Solutions
2 weeks ago
الجيزة, Egypt Vodafone Full time**Role Profile**: - Product Vision: - Define and articulate the long-term vision for the marketplace platform. - Develop a comprehensive product strategy aligned with business objectives. - Create and maintain a detailed product roadmap. Product Management: - Prioritize and manage the product backlog, ensuring a clear and actionable list of user stories...
-
Partner Success Product Owner
3 weeks ago
الجيزة, Egypt Vodafone Full time**Role Purpose**: As a SaaS Strategic Partnership Product Owner, you will play a pivotal role in driving the success of our strategic partnership with Microsoft. You will be responsible for defining the product vision, managing the product backlog, collaborating with cross-functional teams, implementing effective marketing strategies, and fostering a strong...
-
Product Owner
1 week ago
الجيزة, Egypt Makaseb.sa Full time**Responsibilities**: - Incorporate feature requests into product roadmap. - Groom and prioritize backlog. - Develop user stories and define acceptance criteria. - Set sprint goals. - Write acceptance tests. - Plan releases and upgrades. - Follow progress of work and address production issues during sprints. - Analyze preferences and requests of end...
-
Vf Cash Marketing Product Owner
1 week ago
الجيزة, Egypt Vodafone Full time**Role Purpose**: We are seeking a dynamic and strategic Marketing Specialist/Product Owner to join our team In this role, you will take full ownership of a product within VF Cash, driving it from conception through to market success You will be responsible for every aspect of the product pipeline, including brainstorming innovative propositions and...
-
Customer Services
2 weeks ago
الجيزة, Egypt entersice Full time**Role Description** This is a full-time on-site Customer Service Representative role at ENTECRICE in Mohandessin - Giza ,Egypt. The role involves tasks such as providing customer support, ensuring customer satisfaction, enhancing customer experience, and maintaining a high level of customer service standards. **Qualifications** - Customer Service...
-
Senior Customer Service Associate
5 days ago
الجيزة, Egypt Concrete Fashion Group Full timeSenior customer service associate is required for Concrete ready made garments (non-call center). Job description: Handling VIP customer's accounts, managing their transactions and requests or complaints and store visits or events. **Requirements**: - 2 - 3 years of experience in customer service, preferably with high value customers or luxury products -...
-
English Customer Service
3 weeks ago
محافظة الجيزة, Egypt Transcom Egypt Full time**What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel:...
-
German Customer Service
2 weeks ago
محافظة الجيزة, Egypt Transcom Egypt Full timeTranscom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. **What's in it for YOU!** - Best salary in the market -...
-
German Customer Service
2 weeks ago
محافظة الجيزة, Egypt Transcom Egypt Full timeTranscom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. **What's in it for YOU!** - Best salary in the market...
-
English Customer Service Representative
3 weeks ago
محافظة الجيزة, Egypt Transcom Egypt Full time**What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel:...
-
English Customer Service Representative
1 week ago
محافظة الجيزة, Egypt Transcom Egypt Full time**What's in it for YOU!** - Best salary in the market -Transportation provided -Medical and social insurance -Location is in Smart village **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate...
-
Senior Product Manager
1 week ago
محافظة الجيزة, Egypt McLedger Full time**Company Description** Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At McLedger Accounting Service, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in...
-
Bilingual Customer Service Representative
2 weeks ago
محافظة الجيزة, Egypt Transcom Egypt Full time**What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate customers when...
-
Customer Service Representative Bo
2 weeks ago
محافظة الجيزة, Egypt Transcom Egypt Full time**What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate...
-
Supervisor, Enterprise Projects
2 weeks ago
الجيزة, Egypt Orange Egypt Full time**Purpose of the job** Handle enterprise market projects covering all commercial launches and ensure project delivery according to defined project plan, allocated cost & related quality standards. **Duties and responsibilities** - Manage Enterprise market stream and interface on behalf of the enterprise team in global projects. - Manage assigned enterprise...
-
Sr. Supervisor, Telco Cloud Engineering
2 weeks ago
محافظة الجيزة, Egypt Orange Egypt Full time**Purpose of the job** Developing and building Orange Telco Cloud infrastructure to support evolving network needs and support business cases to transform network services towards virtualization with optimum cost and highest performance in alignment with industry standards and Orange roadmap. **Skills and abilities** **Duties and responsibilities** -...
-
100% Remote German Customer Service
3 weeks ago
الجيزة, Egypt Callnovo Full timeCallnovo is excited to announce an opening for Bilingual Customer Service Representatives who are fluent in English and German. This remote position will provide support for a leading home electronics brand specializing in smart projectors. We offer a long-term, stable project with the opportunity to work from the comfort of your home. **Key...
-
Customer Care Representative- Associate
1 week ago
الجيزة, Egypt Fedex AMEA Full timeCustomer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution Responsible for the...
-
Supervisor, Mobile Data Qos
2 weeks ago
الجيزة, Egypt اورنچ مصر Full timeAbout the job Supervisor, Mobile Data QoS & CEM **Purpose of the Job** - Responsible for the development and implementation of CEM (Customer Experience Management) to maintain and enhance the over all customer experience and satisfaction for all the mentioned domains. **Duties and Responsibilities** - Having a wide scope technical knowledge in GSM/UMTS...
-
Supervisor, Mobile Data Qos
1 week ago
الجيزة, Egypt Orange Egypt Full time**Purpose of the Job** - Responsible for the development and implementation of CEM (Customer Experience Management) to maintain and enhance the over all customer experience and satisfaction for all the mentioned domains. **Duties and Responsibilities** - Having a wide scope technical knowledge in GSM/UMTS signaling analysis to be able to tackle and solve...