Remote Based

14 hours ago

الإسكندرية, Egypt Tabby Full time

**Description**:
**About the role**

We are excited to invite you to join Tabby’s mission to revolutionize customer experience as a **Customer Experience Representative**.

In this **remote role**, you will be responsible for providing exceptional customer service in both **Arabic and English**, addressing inquiries, resolving issues, and ensuring a seamless experience for our customers.

**Key Responsibilities**:
**Duties and Responsibilities**:

- Support Tabby customers over chat and phone calls and answer their queries ( Arabic & English )
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.

**Skills, Knowledge and Expertise**:
**Qualifications and Requirements**:

- MUST have previous work experience
- **Alexandria Residences ONLY**:

- Must have stable ADSL connection
- Have a functional Laptop with the below minimum requirements: Processor : Core i3 and RAM : 4-8 GB
- Provide a quite and stable work environment
- Proficiency in both written and spoken English and Arabic
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure

**Benefits**:

- Remote based work
- Medical Insurance Individual Package 100k\Year
- Internet Allowance 300 EGP Gross monthly
- Device allowance 2,000 EGP Gross monthly
- Growth opportunities

**About Tabby**:
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

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