Senior Presales Consultant
5 hours ago
Performs pre-investigation data gathering and requirement analysis at the customer premises.
- Develops advanced solution architecture and reviews technical function specifics documents.
- Assists the customer in defining his business needs and choosing the proper solution.
- Reviews the estimates and sizes of the customer requirements with reference to the pre-investigation and using the help of the technical/functional staff or third party, if necessary.
- Prepares and conducts a presentation on the proposed solution if required by the customer.
- Receives assistance from Development Consultants and technical/ functional Staff to fill compliance sheets (if required).
- Supports the Responds to customer inquiries to explain the proposed solution.
- Receives the Request for Proposal (RFP) from the presales manager and redirects it to the consultation team after analyzing the RFP and converting it into components.
- Reviews the prepared technical write-up and the cost of the proposed solution.
- Ensures the RFP response integrity & reviews all the integrations & services required between the components of the solution.
- Reviews and updates the prepared technological trends analysis reports & new solution coverage reports.
- Prepares Customer gap analysis & process mapping documents.
- Preparing and directing technically sound proposals to customer requests.
- Developing a solid understanding of immediate & long-term customer needs.
- Developing strong relations with select vendors.
**Process Improvement**:
- Contributes to the regular preparation and update of the offerings Portfolio. (Introduce new offerings, retire old offerings)
- Assists in educating the Account Management Team on the basic technicalities and functionality of new offerings to guide them in identifying leads within the assigned sectors.
- Communicates with Sales, PMs and Technical teams to gather insights and information on different aspects such as clients’ needs and projects challenges which can be an added value to the offerings portfolio or changes in proposal.
**Requirements**:
- Bachelor of Science degree in Computer Engineering, Information Technology.
- From 5 to 7 years, Presales experience is essential.
- Excellent knowledge of Microsoft Office productivity tools.
- Strong technical writing skills
- Extensive understanding of digitalization transformation projects/needs. Including workflow automation, RPA, Mobile APP (Omni Channel)
- Understanding/exposure to Utilities Solutions including:
- Customer care & billing
- Meter Data Management
- Work and Asset Management
- Mobile Workforce Management
- Network Management System
- Knowledge of emerging technologies like IoT, Blockchain, Advanced Analytics & AI/ML, 5G, and Industry 4.
- Knowledge of ITIL/PMP or similar practices.
- Knowledge of BI, Data Mining, or similar practice.
- Excellent pre-sales technical skills.
- Existing customer exposure is essential.
- Strong business sense and market vision.
- Strong communication, interpersonal, and presentation skills.
- Excellent command of English and Arabic for Business Purposes.
- Teamwork spirit.
- Eager to learn new technologies and solutions.
- Excellent Negotiation skills.
- Excellent Analytics skills.
- Strong business sense and market vision.
- Strong communication, interpersonal, and presentation skill.
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