Wfm Scheduler

Teleperformance, the world leader in contact center services, serves renowned clients around the world. As experts in customer care, we focus entirely on what we do best. We develop customer-oriented solutions and processes, thereby creating real added value for our clients.

As a Workforce Analyst, you report directly to the Site Manager and have a functional reporting line to the Head of WFM Germany. As the first point of contact for questions regarding strategic personnel and scheduling, you, together with your team, ensure optimal readiness at our locations, making a significant contribution to the company's success.

We are looking for a dedicated and motivated individual to join us at the earliest opportunity."

**Key Responsibilities and Accountabilities**
- You ensure optimal personnel deployment nationwide by considering forecasts, historical data, seasonal effects, as well as applicable company agreements in your scheduling.
- You calculate strategic forecasts, derive future staffing needs, and develop budget calculation bases.
- You create the financial monthly forecast in collaboration with the project management, identify target deviations intraday, and initiate countermeasures in case of deviations.
- Together with project stakeholders, you define effective measures to improve intraday service levels and strategies to optimize planning accuracy.
- You are in close communication with our customers, site managers, executives, and the sales team.

**We offer you**:

- A great team, high level of independence, and room for creativity in a growth-oriented, innovative, and globally active company.
- A dynamic work environment: flat hierarchies, direct communication from intern to CEO, open doors, short distances, helpful and dedicated colleagues.
- A passionate work environment where employee well-being matters, and access to free fruit, a company football team, or a kicker table in the break room is a given.

**Job Requirements**

**Your profile**:

- You have successfully completed vocational training or studies with a focus on economics/technology and have relevant professional experience in workforce management.
- Ideally, you already have some leadership experience.
- You have strong analytical skills as well as a very good understanding of graphical and tabular data.
- You are proficient in working with common IT systems and have good Excel skills.
- You possess assertiveness, precision in your work, and strong communication skills.