Customer Service English Speaking

3 weeks ago


مصر, Egypt Londora Nail Boutique Full time

**Job Summary**:
**Responsibilities**:

- **Reservation Management**: Process bookings, reservations, and cancellations accurately and efficiently. Coordinate with the property management team to ensure availability, cleanliness, and readiness of the holiday home for incoming guests.
- **Guest Communication**: Communicate with guests before, during, and after their stay to ensure a seamless experience. Address any questions, concerns, or special requests promptly and courteously.
- **Issue Resolution**: Handle guest complaints, inquiries, and issues effectively and professionally. Work to resolve problems in a timely manner to ensure guest satisfaction and positive reviews.
- **Property Maintenance Coordination**: Liaise with maintenance staff and service providers to address any maintenance or cleanliness issues reported by guests. Coordinate repairs, cleaning, and upkeep of the holiday home to maintain high standards.
- **Market Analysis**: Stay informed about market trends, competitor offerings, and industry best practices related to holiday home management and customer service on online booking platforms.

**Requirements**:

- Advanced level of english speaking and writing
- high internet connectivity of at least 20 mps
- Proven experience in customer service, preferably in the hospitality or property management industry.
- Strong communication skills, both verbal and written, with the ability to interact effectively with guests and team members.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Ability to remain calm and professional under pressure, with a solution-oriented mindset.
- Flexibility to work evenings, weekends, and holidays as needed to accommodate guest bookings and inquiries.
- Knowledge of local regulations and laws pertaining to holiday home rentals and hospitality industry standards.

Work times

Tuesday - Sunday between the UK times of 6am to 4pm

There is one hour of unpaid lunch

**Salary**: E£100.00 - E£150.00 per hour

Expected hours: No less than 45 per week

Application Question(s):

- Please send me a screenshot of your internet speed
- Are you able to start soon?
- have you worked in a hotel before? if yes, what did you do?
- Are you ok with 2 USD per hour during the training period and then once finished, it increases to 4 USD (training period depends on how fast you learn, maybe 1-2 months)
- Do you have experience with customer service?
- How is your english speaking skills?
- How is your english writing skills?

Expected Start Date: 27/03/2024



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