English Speaking Customer Advisor for Foundever

4 weeks ago

مصر, Egypt Foundever Full time

**About Foundever**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Come and work with us.**

Do you have strong communication skills in English?

Looking to make your career in a multicultural environment in Cairo, Egypt?

Here is the perfect opportunity for you

**Join our English Customer Support team.**

**As a customer service specialist, your daily responsibilities will include**:

- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brand and the specifics to better serve the customer.
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
- Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.

**To succeed in the role, you will need to have**:

- Advanced level of **English (C1)**:

- Excellent listening and written/oral communication skills
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and ability to manage stress
- Ability to demonstrate confidence when imparting information or dealing with troubled callers

**Go further with Foundever**

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Competitive wages and stability
- Fully paid training
- Continuous learning/development opportunities
- Competitive career opportunities
- A safe, friendly, diverse, supporting and technological company
- International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.

As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.

We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

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