Senior Processor Wcas Gsc Cairo Gsc's
2 days ago
**Why join us?**
HSBC Commercial Banking operates in around 60 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams of relationship managers, we connect businesses to opportunities, helping them to thrive and grow.
We work with a wide range of customers across our three segments, from small enterprises (Business Banking), to mid-market companies (MME) and large multinationals (Large Corporate), providing them with the tools they need to function efficiently. As a cornerstone of the HSBC Group we have the financial strength to support our customers with working capital, term loans and acquisition or project finance, and the expertise to help them raise money from the stock and bond markets.
**The Opportunity**:
- Senior Processor Account maintenance and servicing who will be responsible for the below:
- Conduct regular Audits for Quality monitoring and reporting using available tools/SOP/knowledgebase/supervisor support etc
- Meet targets on productivity and quality as per the targets and metrics defined for the process.
- Instructions/requests to be correctly interpreted, understood and implemented.
- All files to be audited/checked properly keeping in mind the procedure applicable for respective processes, audit and compliance requirements as well as the risks involved
- Ensure that the process related procedures are implemented and followed by the CSEs as per the process manuals and any procedural updates implemented as required, once cascaded.
- Gain complete / end-end process knowledge
- Collaborate with Operations management to guide on Quality Assurance Knowledge / health / Improvement areas etc
**What you’ll do**:
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
- Ensure that the productivity, sales and quality levels are achieved as per the standards set for the process.
- Demonstrate ways to improve customer service, increase productivity and increase sales.
- Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
- Participate in team meeting / team activities and work towards sustaining team spirit.
- Support achievement of team objectives
- Foster/coach and assist development of co-workers and CSEs
- Proactively identify issues, if any, and escalate.
- Provide service to customers by performing QCs on the customer demands already processed by CSEs keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
- To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Requirements
**What you will need to succeed in the role**:
- Is accountable for the effective cascade of communication across the team
- Is accountable for the delivery & continuous improvement of performance
- Meet or exceed PLAs; reduce operational risk
- Ability to learn quickly and transfer knowledge appropriately. Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge. Flexibility to work shifts.
- Ability to build rapport with and relate to a wide range of people.
- . Excellent communication skills, both written and verbal in English, French is a plus.
- Ability to multi task. Excellent communication skills, both written and verbal in English. This role requires an individual to demonstrate an “Extrovert” personality type, who will need to be in constant communication with HSBC Customer and Business Area.
- Strong Customer Orientation and passionate about delivering superior customer service
- Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
- Ability to take complete ownership and facilitate end to end customer journey
- Fast learner and have a “can do” approach
- Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
- Ability to understand complex concepts and extract relevant information from extensive documentation quickly
***
**What additional skills will be good to have?**
- Ability to speak and understand French and English fluently, write business letters and reports, and have good conversational
- Successful proven record in managing people
- Detail/cost oriented
- Innovative/creative.
**You’ll achieve more at HSBC**
**Issued By HSBC Electronic Data Services
-
Senior Processor Wcas, French Is a Must, Gsc Cairo
7 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...
-
Senior Processor Wcas
7 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Processor Account Servicing and Maintenance
2 weeks ago
مصر, Egypt HSBC Full time**Business: Wholesale Client and Account Servicing (WCAS)** **Open positions: 1** **Role Title: Processor Acct Servicing and Mnt** **Global Career Band: GCB 8** **Location **_(Country / City)_**: GSC Cairo, Egypt** **Recruiter Name: Omar** **Why join us?** - HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive...
-
Processor Account Servicing and Maintenance, Wcas
7 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...
-
Payments Processor Staff Gsc's
1 week ago
مصر, Egypt HSBC Full time**Business**:Payments Operation** **Role Title**: Payment Processor Staff** **Global Career Band: 8** **Location **(Country / City )**:GSC -Cairo*** **Recruiter Name : Nada Samhan** **Why join us?** Payments Operations team is a wide exposure to know more about banking industry & a rapidly growing team which is driven by passion & a commitment to make...
-
Gsc Hbeg Contact Centre Gsc's
7 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Web Production Officer Gsc's
2 weeks ago
مصر, Egypt HSBC Full time**Why join us?** Global Publishing Services (GPS) is part of HOST - Internal Services and is a publishing centre of excellence that specialises in web content management, design execution, document presentation formatting globally. We also provide concentrated services through our in-house secure print rooms and regulator-required translations. **The...
-
Ukcc Agent Gsc's
7 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
(Fluent French) Payments Processor
7 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Sanctions Manager Coe
17 hours ago
مصر, Egypt HSBC Full time**Role Purpose** The Job holder supports Senior Management in meeting their regulatory obligations by providing an active support in the implementation of Sanctions policies. The job holder assists the Team Leader, Sanctions Investigations to identify and contain Sanctions Compliance risks, foster a compliance culture in the Bank, optimize relations with...
-
Cse - Contact Centre Gsc's
1 week ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Checker Payments Services Gsc's
1 week ago
مصر, Egypt HSBC Full time**Business**:Payments Operation** **Role Title**:Checker Cash and payments.** **Global Career Band: 7** **Location **(Country / City )**:GSC -Cairo*** **Recruiter Name **:Nada Samhan** **Why join us?** Payments Operations team is a wide exposure to know more about banking industry & a rapidly growing team which is driven by passion & a commitment to...
-
Contact Centre Gsc
6 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
(Fluent French) Payments Processor
7 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Processor Account Servicing
2 weeks ago
مصر, Egypt HSBC Full time**Why join us?** If you’re looking for a career where you can find different opportunities to develop, join HSBC and discover how valued you’ll be and how your future will be rich with potential. HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment where everyone can achieve their full...
-
Assistant Manager Operations
7 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...
-
Account Servicing Officer
8 months ago
مصر, Egypt HSBC Full time-Job description **Why join us?** If you’re looking for a career where you can find different opportunities to develop, join HSBC and discover how valued you’ll be and how your future will be rich with potential. HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment where everyone can achieve their full...
-
Processor Paym Sanc Screening Gsc's
2 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Processor Paym Sanc Screening
2 weeks ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Cards and Loans Operations Manager
9 months ago
مصر, Egypt HSBC Full time-Job description **Role Purpose** - Operations Manager in WPB Operations in Egypt for both onshore and offshore activities including Global Standards initiatives under Lending & Wealth Services umbrella. - Act as the Relationship Manager and as the key liaison point for WPB COO, Streamlining and Business Management Team coordinating both onshore and...