Content Quality Specialist

2 weeks ago


مصر, Egypt CDI Full time

**Position Overview**:
**Responsibilities**:
Ensure that content aligns with company policies, brand voice, and customer service standards.

Collaborate with various teams, including training, operations, and customer service, to gather insights and identify content improvement opportunities.

Provide constructive feedback and guidance to customer service representatives to enhance content quality and consistency.

Continuously update and maintain a library of approved content, ensuring it remains accurate, up-to-date, and accessible to all team members.

Conduct regular audits and assessments to identify content gaps and areas for improvement, and proactively recommend solutions.

Stay updated with industry trends, customer preferences, and regulatory requirements to ensure content compliance.

Monitor and analyze customer feedback, call recordings, and performance metrics to identify patterns and opportunities for content enhancement.

Work closely with quality assurance teams to align content standards with overall quality objectives.

**Qualifications**:
Bachelor's degree in any field is a must.

Proven experience in content creation, editing, or quality assurance, preferably in a call center or customer service environment.

Strong attention to detail and excellent written and verbal communication skills.

Proficiency in content management systems and call center software tools is a plus.

Familiarity with customer service best practices and the ability to understand customer needs and preferences.

Strong analytical skills and the ability to use data to drive content improvements.

Ability to work in a fast-paced, dynamic environment and meet deadlines.

Exceptional organizational skills and the ability to prioritize and multitask effectively.

**Special requirements**:

- Willing to start immediately.
- You will be able to work remotely.
- Have your own laptop.

**Compensation package**:
Annual and monthly bonus depending on the performance.(P4P)

**Salary**: EG P 18K per month
**Compensation package**:
**Salary**: EGP 18K per month

**Salary**: E£18,000.00 per month

**Experience**:

- 1 year (required)



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