Customer Experience Partner- Mansoura or Kafr El Shiekh or Tanta

4 weeks ago

القاهرة, Egypt Sanofi Full time

**Job Title**:Customer Experience Partner

**Location**:Mansoura or Kafr El-Shiekh or Tanta

**Grade**: L1

**Job Purpose**:

- Autonomously accountable for territory level business performance
- Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI’s products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
- Implementing the company’s strategy, policies and demonstrating broaden Play to Win mindset within teams.

**KEY RESPONSIBILITIES AND TASKS**:
Achieve sales target as per SANOFI business plan:

- Achieve sales target in private sectors and hospitals.
- Participate in and implement territory planning, through Targeting and Segmentation in his territory to get maximum use of time and best area coverage for both doctors and pharmacies.
- Continuously assess the market in order to identify new customers and add to the existing customer base to provide lobby of loyal customers.
- Follow up territorial sales forecasts on monthly basis.
- Stick all policies of Sanofi, Projects

Promotes company products and image:

- Deliver the product message given from marketing team and implement the product strategy.
- Act as a communication link between clients and the company.
- Solve any problem with customers within his area.
- Provide feedback on customer business development, competitive activity and product performance to assist in development of marketing plan.
- Profit from synergies with other territory teams and other field players.
- Maintain good relation with KOLs to ensure their loyalty and their support to company’s business.
- Cooperate with other lines/BUs to properly optimize resources and execute different brand initiatives (e.g. co-promotion, sampling etc.) whenever needed

**KPIs**:

- Customer list Adjustment
- Call Capacity
- Optimum customer survey handling

As per Business Support Guidelines:

- C/D
- Coverage
- CPA more than 80%
- Daily MI Recording

**Others**
- Perform other duties as assigned.
- Respect of company’s values, code of ethics and social charter.
- Respect of personal data protection charter.

**Eligibility criteria**:

- Education: University Graduate with a Medical background.
- Related Experience: Preferred one year experience in Qena or Assiut.
- Resident in Cairo is a must.

**Leadership Framework Skills and PTW Behaviors**

**_Skills:_**
- Strategic Thinking
- Result Orientation
- Relationship and influence
- People Leadership

**_ PTW Behaviors:_**
- Stretch to go beyond the level we have operated at up until now.
- Take action instead of waiting to be told what to do.
- Act in the interest of our patients and customers.
- Think one Sanofi

**Pursue** _Progress_. **Discover**_Extraordinary_.

Progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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