IT Support Engineer

3 weeks ago


مصر, Egypt Top Business Human Resources Full time

**Job Description**:

- Resolve level 1 incidents for users
- Log all calls in a descriptive way for all tickets.
- Identify, evaluate, and prioritize end-user problems and complaints
- Analyze problems and formulate plans of resolution by utilizing available technical resources to solve end-user problems
- Make sure all end users’ functionality is continuously running properties including periodic auditing.
- Escalate level 2 and 3 tickets to respective groups
- Escalate unresolved calls to the appropriate support specialist
- Build/configure new desktops and laptops based on a preset schedule
- Set up software standard images
- Use IT Service Management processes and tools
- Repair Hardware; main focus computers and printers
- Proactive visits to remote sites for IT Maintenance

Qualifications:

- Bachelor’s Degree in Computer Sciences.
- Fluent in English is a must
- 0-2 yearsexperience in IT helpdesk.
- CCNA & NCSA certificates area must
- Good understanding of computer hardware
- Working knowledge of Windows 10, Windows Server 2008 and 2016, and SCCM Server.
- Sound knowledge of general networking concepts


  • Is Support Engineer

    1 month ago


    مصر, Egypt ITWORX Full time

    Career Level: **Entry Level** - Employment Type: **Full time** - Function: **Management Information Systems** The job holder is responsible for supporting and maintaining internal computer systems, desktops, laptops, servers, and peripherals. Works closely with different levels of the Technical Support and Engineering teams, with excellent online...


  • مصر, Egypt IT VIKINGS Full time

    **Requirements**: - BSc. In Engineering or computer science or information security - 3+ years practical experience working with security solutions services - Strong presentation and communication skills - Security - related certificates are plus - Customer-oriented & negotiation skills - Fluent in English **Responsibilities**: - Developing solutions,...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

  • L1 Support Engineer

    4 weeks ago


    مصر, Egypt ASWAT Full time

    **About ZIWO** ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS... ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture. ZIWO connects 145 countries globally, including the GCC, so...


  • مصر, Egypt Oracle Full time

    Advanced Customer Support Engineer - HCM-23000074 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...


  • مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...


  • مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...


  • مصر, Egypt Majid al Futtaim Properties Full time

    **Role Purpose**: - As a - _Workplace IT Support Engineer_, you will be providing site and remote based technical support,- conducting maintenance & troubleshooting- activities as part of a dedicated regional team within the wider Infrastructure & Operations team that supports the entire organisation.- Working collaboratively through technical processes,...


  • مصر, Egypt Majid Al Futtaim Full time

    **Role Purpose**: As a _Workplace IT Support Engineer_, you will be providing site and remote based technical support, conducting maintenance & troubleshooting activities as part of a dedicated regional team within the wider Infrastructure & Operations team that supports the entire organisation. Working collaboratively through technical processes,...

  • It-system Engineer

    4 weeks ago


    مصر, Egypt Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...


  • مصر, Egypt Orange Business Full time

    **About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...


  • مصر, Egypt Orange Business Full time

    **About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...


  • مصر, Egypt Oracle Full time

    Principal AppsDBA Support Engineer - Oracle Advanced Customer Services-22000FUS **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Highly skilled Advanced Services Engineers (ASE) provide support in the continuous operational improvement of Oracle environments. ASEs do this by...


  • مصر, Egypt Oracle Full time

    Principal Support Engineer - Identity Management ACS-CSS-2300049K **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** We are looking for flexible and open-minded experts, able to work with different technologies, and address complex architectures, on premises, cloud, or Hybrid...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Act as the point of reference and mentor for the team - Share experience and knowledge within the team - Provide day-to-day guidance and coaching - Guide the newcomers through their induction phase - Technical knowledge and overall skills enhancement - Create, validate and update technical documents and knowledge documents - Responsible...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all...


  • مصر, Egypt Oracle Full time

    Principal SCM Support Engineer - Oracle ACS-23000078 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Responsibilities** - Works with the client to understand requirements, functionality and business processes - Translate customer requirements into deliverable products and...


  • مصر, Egypt Oracle Full time

    Principal Financial Support Engineer - Oracle ACS-2300007A **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Responsibilities** - Works with the client to understand requirements, functionality and business processes - Translate customer requirements into deliverable products and...


  • مصر, Egypt Oracle Full time

    Principal HCM Support Engineer - Oracle ACS-23000073 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Responsibilities** - Works with the client to understand requirements, functionality and business processes - Translate customer requirements into deliverable products and...