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Service Delivery Engineer

1 month ago

Cairo, Egypt Jobzella.com Full time

Handles daily support activities for live products, ensuring a high level of service availability by restoring faulty services appropriately, and in a timely manner -Communicates with customers in a professional way through direct meetings, phone calls, and emails, keeping the customer constantly informed about status and progress of all open issues which are under own responsibility -Gathers and analyzes reports and logs from production systems for troubleshooting of malfunctioning components or services, and to prevent new issues before they take place -Creates and provides a professional report for the customer for each incident -Reports issues to higher level support teams when needed, and follows them up till final resolution -Prepares and performs interventions on production systems for upgrade, bug correction, configuration change, etc., providing a detailed and accurate written procedure for each intervention -Prepares and performs acceptance tests with customers for new deployments
- Having BSc or higher degree in Computer Science, graduation from iTi is a strong advantage -Having strong self-learning, research, and analytical skills -Able to identify and analyze problems, and to choose and apply effective solutions -Works under stress on projects with tight schedule -Work on multiple tasks simultaneously with ability to prioritize them adequately -Proactive to take new responsibilities -Able to learn and apply new skills and technologies within the scope of projects and tasks -Having very good verbal and written communication skills -Able to work effectively in a team and independently -Good understanding and experience of database concepts and SQL -Familiar with MySQL and Oracle database administration -Experience in network protocols such as TCP/IP and HTTP -Familiar with common software testing techniques -Good knowledge of XML
Jobzella.com is the First Professional Network in the Middle East and a network that is empowered by the first job aggregator in the Middle East as well as the only free online-course aggregator worldwide. As the first specialized marketplace and hub for courses and career advice for Arabic speaking communities worldwide, Jobzella is truly the one stop shop for professionals and companies in the Middle East. Being everything but a traditional boring automated job board, Jobzella’s main focus is to create an easy to use interactive network of millions of professionals and companies providing millions of jobs, courses, events and services to the widest range of audiences in the Middle East region. With designing an open network free of restraints, limitations, roadblocks or restrictions of any kind, Jobzella prides itself on an all inclusive life changing user experience and on creating a network of true professionals and real companies dedicated to making the professional world more beneficial and more importantly, more Human. Jobzella started with one main mission: To help each and every professional build his/her career and aspire to a better life. Jobzella’s unique state of the art technologies offer a digital world enabling every user to land endless career opportunities. Whether you are looking for an outstanding and professional online presence, building a great professional network, landing your dream job, boosting your skills by acquiring some degrees and certificates, getting career advices and services, or simply staying updated with all the best and latest career events, news, tips, and information, then you are in the right place with Jobzella. As for businesses and educational institutions, Jobzella is continuously offering a wide range of products and services for all businesses, regardless of its size or industry. Jobzella is designed mainly to satisfy each and every possible need of recruiters, marketers, and sales professionals. Being the only specialized marketplace for jobs, courses, and all HR/Career related services and also being an open professional network has empowered Jobzella with endless targeting tools which ensure the highest return-on-investment (ROI) in the market. Jobzella’s Timeline: - 23 July 2013: Jobzella.com Launches - 4 November 2013: Jobzella received its first angel investment round from KI Angels - Egypt. - 15 September 2014: Series A round of investment and acquisition of Jobzella’s majority shares by Al Khaleej Training and Education Group - Kingdom of Saudi Arabia. - 30 July 2015: Re-launching a totally new and revamped Jobzella 2.0 website. Currently, Jobzella is part of Al Khaleej Training and Education Group’s companies. With over 5,000 employees, 80 locations all over the Middle East, more than 30 companies and foundations, and 11 international franchises, Al Khaleej is the biggest training and education network in the Middle East. Al Khaleej is one of the top 100 companies in The Kingdom of Saudi Arabia and has been named one of the top 500 companies in the Middle East region in 2014, according to Forbes Middle E