Professional Services

**Company Description** Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response,...

We are seeking a highly skilled and motivated Data Analyst to join our team at Contentsquare. In this role, you will play a crucial part in our value creation and innovation efforts. Collaborating closely with our UX/UI Designers and Customer Success Managers, you will undertake various data analysis projects and services for our clients. As an analyst, you...

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best...

**Job Summary**: The Senior Professional Services Engineer serves as a technical product expert in ITG’s portfolio of software products; highly proficient in product use, target business processes, product deployment and resolution of support issues; delivers onsite consulting and support services at client locations. **Essential Duties**: -...

**Job Summary** Responsible for the whole of the customer post-sales experience; from the software rollout and the support at all stages of a project/system/product lifecycle, globally across ITG’s product portfolio. The role includes the definition and implementation of a portfolio of services, including value added services, to meet our all customer’s...

**About the role**: **Job Purpose**: **Key Tasks and Responsibilities** - Real time monitoring: incident detection and analysis, logging of the faults in the relevant. - Tracking/Solving all monitoring incidents raised by servers’ owners. - Perform technical escalations in line with our Fault Management policy - Liaise with other relevant internal...

Quality Environment Health & Safety Professional - Egypt/Cairo Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant’s intuitive buildings which are comfortable, safe,...

Job Description & Specification: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. -...

Introduction Bühler Group in Cairo, Egypt is looking for a skilled engineer to join our team as Service Engineer. This position will be responsible to provide services to the customers during installation of the machines and its entire life cycle. Diversity Tasks - Perform retrofit actions and machine repairs, inspections, maintenance, and...

1-3 Years of experience **Location**: Cairo, Egypt **Category**: Engineering **Qualifications**: - BS.C Engineering degree in Electrical or Mechanical - 1-3 years’ experience in Service field. - Experienced in the use of Microsoft office. - Fluent language skills in English (Writing & Speaking) - Has the analytical thinking for problem solving - Ability...

**Job Description**: - Provide expert technical support and assistance to end-users. - Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruptions. - Interact with end-users in a professional, courteous manner, delivering excellent customer service and maintaining a positive attitude. - Log, track, and manage...

2/19/2023 **Job Type**: Full Time | Experience needed: 1-3 Years of experience **Location**: Cairo, Egypt **Category**: Engineering **Qualifications**: - BS.C Engineering degree in Electrical or Computer - 1-3 years’ experience in Service field. - Experienced in the use of Microsoft office. - Fluent language skills in English (Writing & Speaking) - Has...

Introduction Bühler Group in Cairo, Egypt is looking for a passionate professional to join our team as Service Operations Manager. This position will be responsible to lead the regional service station and develop the service business in the assigned region. Diversity Tasks - Comprehend the operational requirements and expectations of clients across...

**Digital Customer Service Specialist** **Job Type**: Full Time **Location**: Cairo, Egypt **Category**: Customer Service **Qualifications**: - Bachelor’s degree - Excellent communication skills - Problem-solving skills - Ability to multitask and prioritize effectively - Proficiency in using various social media platforms - Experience in social media...

**About the role**: **Mission / role purpose** A billable professional who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment. The role is...

**About the role**: Purpose: Lead Solutions Consultants for Europe in IBC Cairo, reporting to the head of Europe consultants in Cairo Business growth: - Ensure a healthy partnership relation with key stakeholders in the region and in countries including all billable and presales communities and Europe management teams - Support in identifying upskilling...

**About the role**: Working effectively with peers and leaders across the company and manages multiple functions/BUs/countries to ensure the selection process results in quality hires. Meeting regularly with leaders to understand growth plans and recommend effective and tailored recruiting strategies. Uses data and metrics, and an understanding of the...

Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

Position Summary 1. Raise the service quality by analyzing and understanding the business environment and employee's needs and establishing an efficient task process. 2. Continue to improve the appropriateness of task-related standards and contracts and optimize resource management by closely cooperating with affiliates and partners. 3. Maximize...

**About the role**: **Mission / Role purpose** Lead and manage projects for Orange Cloud for Business while developing, managing, and adhering to Project Management best practice & processes. Support the OCB Project management team in resolving issues on product or service delivery as part of their projects and programs to provide a smooth and reliable...