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Websphere)
4 weeks ago
**Job Information**:
Industry
IT Services
Work Experience
4-5 years
City
Smart Village
State/Province
Cairo
Country
Egypt
Zip/Postal Code
11311
1. Ensure stable and reliable Operation for internal operation
2. Day-to-day performance monitoring.
3. Troubleshooting and fault analysis and repair.
4. Trouble ticket generation, response, and escalations.
5. Standard changes implementation via our change control systems and processes.
6. Participate in a 24x7 call-out rotation.
7. Ticket and standard changes response for customer with valid support contract
8. Good knowledge of security as it relates to cloud-based infrastructure
9. Able to gather relevant information systematically to troubleshoot and resolve issues
10. Ability to work in a team environment
11. Good analytical, problem solving and decision-making skills
12. Good attention to detail, testing and documentation
13. Knowledge of ITIL and industry best practices
14. Strong oral and written communication skills
**Managerial responsibilities**:
15. Coach and Support team members.
16. Repares different kinds of reports that shows work progress
**Requirements**:
- A minimum 3-5 years of experience in a similar field.
- Minimum of a bachelor’s degree or equivalent in information technology, computer science or related field.
- IBM WebSphere Application Server, Tomcat Application Server, Apache Web Server, Microsoft IIS Web Server.
- Understanding of network standards, such as DHCP, DNS, SSL, TCP, UDP, IP, QoS and ICMP.
- Understanding of networking concepts, such as load balancing and routing. Ability to carry out basic network troubleshooting in a server runtime.
- Experience on TIBCO ESB administration.
- Experience on container technologies (Docker, Kubernates, OpenShift) are Plus.
- Experience on Shell Scripting & Devops Tools (Jenkins, GitLab, UrbanCode Deploy) are plus.
- Strong analytical and problem-solving skills.
- ITIL Foundation Certificate is plus
- Very good command of (Speaking, reading and writing).