Sales Team Leader
1 week ago
Sales Team leader is needed to join a company in Tanta.
job Responsibilities:
- Audit department sales.
- Monitor calls and evaluate agent’s performance concerning the quality of service offered through all channels.
- Provide clear insight into performance drivers and the levers which impact performance.
- Compile and track performance for teams and individuals.
job Requirements:
- New Plan & Strategy, train agents.
- Follow up on agents' performances.
- Achieve the monthly KPIs and targets.
- Coach and provide support to agents.
- Create a monthly report for the achievements, performance analysis, problems in the system, and suggested modifications.
- Investigate complaints, if any.
- Observe, review and analyze processes to identify inefficiencies and areas of improvement
- Bachelor's degree
- Customer Service and Call Center industry full awareness
- 3 -5 Years of relevant experience.
- Strong Communication Skills.
- Strong Analytical Mindset.
- English and Arabic language fluency is a MUST
- Very good computer user.
- Tanta or nearby Residents only.
Work Condition:
- Full time,
- Morning shift only.
- Fixed Friday off.
Ability to commute/relocate:
- Tanta: Reliably commute or planning to relocate before starting work (required)
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