Fulfilment Specialist

6 months ago


مصر, Egypt Bupa Full time

What you’ll do:

- Take end to end ownership for the resolution of all customer fulfilment enquiries (internal and external customers)
- Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact.
- Ensure the tracking of regulated documents via scanning and updating the customer fulfilment governance management system upon dispatch or return of post/e-docs.
- Comply with all regulatory and governance requirements including FCA and Treating Customers Fairly
- Achieve all targets for contact handling, turnaround times and quality.
- Sorting returned mail so that customers can be contacted for new addresses.
- Contacting customers where mail has been returned to identify new contact details.
- Participate in regular 121s and team meetings with your Manager.
- Support new team members.
- Be a role model for the team demonstrating outstanding personal behaviours and performance.
- Be a Customer Service Champion within the Fulfilment Team. Contribute to the continuous improvement process by challenging exiting process and contributing ideas for improvement.

What you’ll bring:

- Previous experience in the delivery of fulfilment services
- A track record of achieving and exceeding productivity and quality targets in a high performing team environment
- Highly customer focused.
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.

Time Type:
Full time
- **Location**:
Egypt - Cairo
- Management Level / Comp Grade:
A - Operational - Individual ContributorTime Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo



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