Call Center Rep

3 months ago


الإسكندرية, Egypt Nile Projects Full time

**Main Job Responsibilities**:

- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
- Provide best possible service to customers to achieve highest level of customer satisfaction & retention.
- Communicate with other departments for all relevant customer inquiries if applicable.
- Provide proper information to customers with complete and comprehensive understanding of company products and services.
- Fully understand and adhere to company policies and procedures that generate professional credibility and trust.
- Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
- Use available methods and tools to develop own skills.
- Use the available tools and systems to provide the correct information to customers (SOP, Manuals, Applications, Intranet, trainings and coaching sessions.etc).
- Keep up-to-date with all the services and products provided by the company.
- Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
- Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

**Job Specifications**:

- Bachelor degree from reputable university, English Section.
- Age between 21 and 28 years old.
- English Proficiency is a must.
- Very good computer skills.

**Required Skills**:
Customer Oriented

Strong Communication Skills

Business Etiquette

Team Player

Stress Management & Time Management

**Please send your updated resume to**:


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