Manager, Human Resources
6 months ago
Manager, Human Resources
HR Manager, Cairo, Egypt
Bringing smiles is what we do at TTECfor you and the customer. As a HR Manager working on site in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What you’ll be doing:
TTEC EMEA is experiencing positive growth across the region and we are seeking an experienced HR / Human Capital Manager (HC Manager) with a background in local BPO operations.
Our Human Capital Team brings significant value and contribution to our company by always looking for innovative ideas and providing solutions as it pertains to people management agenda thus positively impacting business results.
You will lead the HC related function in Cairo as we develop and grow our Operations and act as the main point of the contact for employees and managers operating on site, proactively supporting the delivery of HR processes. You will serve as a business partner leading change management projects, actively supporting discussions and transfer of best practices from various functions of the organization. HC Managers proactively identify human capital solutions that will enhance bottom line results and improve employee related gross margin.
You’ll report to the EMEA Senior HR Manager. You’ll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.
During a Typical Day, You’ll
- Understand all key business initiatives and goals for each supported business unit.
- Actively identifies gaps, proposes and implement changes necessary to cover risks
- Deliver company driven human capital solutions to challenges affecting the success of the business.
- Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams
- Acts as the performance improvement driver and provokes positive changes in the people management
- Challenge the organizational structure of the internal client and propose changes
- Monitor and report on progress toward each goal and project.
- Act as the ultimate point of contact for all escalated (difficult) HC issues.
- Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
What skills you’ll need:
- Recent experience in a similar role ideally within a BPO Contact Center Environment or similar
- 3+ years experience as a business partner or HR/HC Leader providing operations support
- Ability to influence others by example, coaching, and mentoring
- Strong organizational development, project management and change management skills
- High level of integrity and judgment
What You Can Expect
- Competitive Salary
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
LI-SB1
**Primary Location**: : EG-Cairo-Cairo
**Other Locations**: : Egypt
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