Mgr-banquets I

10 hours ago


مصر, Egypt Marriott International, Inc Full time

**職務編號** 22147259
**工作類別** Event Management
**地點** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Management
**職位概述**

指導和激勵團隊,同時根據要求和標準,親自協助提供優質服務。監督和管理財務與行政職責,包括資產保護。與宴會取得成功的每位負責人進行清晰、簡潔的溝通。識別培訓機會並計劃實現目標的策略。

**求職者個人資料**

**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED);2 年宴會管理、餐飲或相關專業領域工作經驗。

**核心工作活動**

**管理宴會運作**
- 預測部門的物資需求(如瓷器、玻璃器皿、銀器、自助餐展示、道具)。
- 運用所有與宴會有關的法律知識。
- 瞭解宴會運作對活動總體成功的影響,並管理活動以最大限度提高客戶滿意度。
- 遵循並加強所有標準、政策和程序。
- 保持規定的衛生水準。
- 管理部門庫存並維護設備。
- 使用宴會飲料記錄來控制酒類成本,並管理宴會飲料的永續庫存。
- 安排宴會服務人員,遵守服務標準,同時實現利潤最大化。
- 協助團隊與團體建立持久的關係,以保持業務增長。

**參與和領導宴會團隊**
- 設定目標並委派任務以改善部門績效。
- 與宴會團隊舉行每月部門會議。
- 應用並不斷拓寬食品和葡萄酒搭配知識以及尖端美食,並重點關注當前宴會趨勢。
- 作為廚房工作人員的聯絡員。
- 領導換班並積極參與宴會服務。

**確保並提供卓越的客戶服務**
- 為客戶關係樹立積極的榜樣。
- 與客人互動並獲得對產品品質和服務水準的回饋。
- 回應並處理客人的問題和投訴。
- 授權員工提供卓越的客戶服務。
- 確保員工瞭解期望和因素。
- 努力改善服務表現。
- 在所有部門會議期間強調客人滿意度,並專注於持續的改進。
- 與員工審查評論卡和客人滿意度結果。

**開展人力資源活動**
- 傳達並執行部門和酒店應急程序,並確保員工接受安全程序方面的培訓。
- 觀察員工的服務行為並向個人提供回饋。
- 監督進展情況,並在每一期與員工進行討論。
- 參與制定和實施糾正行動計劃。
- 審查季度會議規劃師調查結果並參與制定和實施糾正措施以應對服務挑戰;專注於客人滿意度的不斷提高。
- 出席和參加所有相關會議。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

在威斯汀酒店,我們致力於透過提供清新的環境、周到的設施和令人振奮的節目,賦予客人幸福感,以確保他們在離店時比入住時更加精神煥發。我們認識到,旅行可能會破壞客人的幸福感;作為合作夥伴,我們有能力提供協助,幫助他們在旅途中保持活力,飛越一切。我們所做的一切都是為了説明客人時刻保持最佳狀態,而他們也賞識我們的支援態度、預期的服務,以及關於如何在入住期間為他們提供最佳協助的廣泛知識。我們正在尋找熱切希望加入我們團隊並能在任何情況下提供援手的充滿活力的人士。如果您是一個積極、適應性強,且擁有敏銳洞察力的人士,真正關注周圍其他人的幸福感,我們誠邀您與威斯汀攜手共謀發展。


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