Principal Hcm Support Engineer

5 months ago

مصر, Egypt Oracle Full time

Principal HCM Support Engineer - Oracle ACS (ACS-CSS)-230003EW

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

**Responsibilities**
- Works with the client to understand requirements, functionality and business processes
- Translate customer requirements into deliverable products and services
- Develops test plans, procedures and running the tests accordingly
- Support Oracle HCM products and services in line with the contractual agreement
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
- Ensures that new services are appropriately captured and put in ACS corporate repository
- Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified HR area.

**Technical Qualifications**
- 5-7+ years implementation experience of Human Capital Management solutions
- At least (1) full life cycle implementation of Oracle’s Cloud HCM solutions
- Strong functional knowledge of all the HCM tracks (HR, Payroll, HRSS, OTL, iRec, iLearning)
- Previous consulting experience
- Business analysis, requirements gathering, and workshop leadership skills
- Knowledge of SQL and PL-SQL is an asset
- Oracle Cloud Certification is a plus

**Other Qualifications**:

- Excellent Analytical skills
- Strong English written/verbal communications
- Self-motivated individual who works well in a team environment
- Willing to travel to customer sites on a regular basis
- Experience in working as part of Global/ Matrixed/ Remote teams
- Self-driven, ability to work under mínimal supervision

**Experience**:
5-7+ years of overall experience in relevant functional roles.

Travel : Yes, 50+ % of the Time

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

**Job**: Support

**Location**: EG-Egypt

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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