French Call Center Trainer
2 weeks ago
Job Role / Function
- **Customer Service**
- Vacancies
- **5**
- Years of Experience
- **Unspecified**
- Career Level
- **Entry Level**
- Gender
- **Unspecified**
- Expiry date
- **18 Mar 2023**
- Job Description
- Supervises/manages activities and performance of the Account Advisors
- Handles Account Advisors needed for on-job training and coaching
- Monitors transactions to ensure that QA standards are met
- Ensures the Advisor’s KPI’s are met (daily/weekly/monthly)
- Manages difficult calls by acting as the first line of escalation
- Coordinates, as needed with all supporting functions to eliminate any problems affecting the operations
- Adheres to all schedules (Advisors/operations / Monitoring)
- Carries out annual performance assessment of team members (Account Advisors and Senior Account Advisors)
- Monitors incoming call queue (Real-Time Display) and performance metrics to optimize efficiency and maintain even distribution
- Coordinates daily with the WorkForce to ensure that the over-and under-rules are properly employed to increase Advisors efficiency with required SLA’s and occupancy targets
- Logs and acts on client’s requests
- Communicate to WorkForce any changes to schedules or WorkForce levels on needed schedule changes
- Ensures that end-user privacy policies are properly implemented
- Ensures that team members adhere to RCX policies
- Adhere to the monitoring plan which is shared by the quality team and perform all suggested actions on time in accordance with the plan.
- Conduct process improvement opportunities on all assigned teams in order to maximize RCC efficiencies and quality in service delivery and provide value-added to clients.
- Intensively oversee separated AP on the outliers and bottom quartile and commit to show progress regarding the failed area and take the correct action according to the company policies.
- Ensure the NDA [Non-Disclosure Agreement] is completely running with no fail.
-
French Call Center Representative
1 week ago
مصر, Egypt Sutherland Egypt Full time**Sutherland Cairo is hiring french speakers** - Benefits: - Work From Home (after 3 months) - Fully paid training - Attractive Package - Paid Training **Requirements**: - French level (B2 - C1) - Good Communication skills **Salary**: E£13,000.00 - E£16,000.00 per month Application Question(s): - What is your French language level? - Do you have a...
-
French Call Center Agent
1 month ago
مصر, Egypt Nok Human Capital Full timeFrench speakers are needed for call center vacancies asap!! **Requirements**: - Grads with fluent French+ v good English. - Technical background/experience is a plus. - No commitments for the next 6 months. - Ready to start. **Benefits**: - Social& Medical insurance Transportation provided. Pay: E£12,000.00 - E£15,000.00 per month
-
French Call Center Agent
1 month ago
مصر, Egypt Nok Human Capital Full timeFrench speakers are needed for call center vacancies asap!! **Requirements**: - Grads with fluent French+ v good English. - Technical background/experience is a plus. - No commitments for the next 6 months. - Ready to start. **Benefits**: - Social& Medical insurance Transportation provided. **Salary**: E£12,000.00 - E£15,000.00 per month
-
French Sales Agent
4 weeks ago
مصر, Egypt NAOS Solutions Full time**NAOS_CX **is seeking a French Sales Agent to join our Contact Center department. As a French Sales Agent, you will be responsible for making outbound calls to potential donors and soliciting donations on behalf of our clients. You will also be responsible for maintaining accurate records of all calls and donations received. - **Making outbound calls to...
-
French Quality Support Specialist
4 weeks ago
مصر, Egypt NAOS Solutions Full timeWe are looking for a self-motivated, dynamic, and enthusiastic **French Quality Support Specialis**t**. Who will be responsible for monitoring and auditing calls to ensure the highest level of Quality. **Responsibilities**: - Evaluate transactions with customer representatives. - Summarize findings and recommend solutions to management for individual and...
-
Call Center Manager
1 month ago
مصر, Egypt Nexfit Full timeAbout the job We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven...
-
Call Center Manager
1 month ago
مصر, Egypt On-Hire Full time**Our client is a one of leading companies in the field of Retail and Consumer Finance in Egypt** **Location: Heliopolis** **Industry: Retail and Consumer Finance** We are looking for a skilled **Call center manager **to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is...
-
Banking Call Center
1 month ago
مصر, Egypt Go Partners Full timeA well-known bank is hiring Call Center Agents to Start Immediately Details: - Male Call Center Agent is needed. - Cairo residents - V.good English language - Max A-ge 28 - Gross salary 4100 - Social and medical insurance - Rotational shifts & days off - Location, Nasr City **Salary**: E£3,650.00 per month Ability to commute/relocate: - Nasr City:...
-
Call Center Agent
1 month ago
مصر, Egypt I Properties Egypt Full timeReal Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo
-
Call Center Agent
4 weeks ago
مصر, Egypt I Properties Egypt Full timeReal Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo Ability to Commute: - New Cairo (required) Ability to Relocate: - New Cairo: Relocate before starting work (required)
-
Call Center Representative
4 weeks ago
مصر, Egypt Malvern College Egypt Full time**Job** Details**: - Experience Needed: - 1 To 2 Years- Career Level: - Entry Level (Junior Level / Fresh Grad)- Education Level: - Bachelor's Degree- Salary: - Confidential- Job Categories: - Customer Service/Support**Skills And Tools**: - Customer Service- Call Center- Customer Support- Customer Care- English- Computer Skills- Communication**Key...
-
Technical Trainer
6 days ago
مصر, Egypt Manufacturing Commercial Vehicles (MCV) Full time**Company**: MCV INDUSTRY ( egypt) - **Job Purpose**: Responsible for developing, organizing and delivering specialized high level technical training on MCV products **Job Duties and Responsibilities**: - Collaborate with product development, operations, and product management to obtain information required to develop training materials on all aspects of...
-
Interpretation Trainer
4 days ago
مصر, Egypt Future Group Full time**Exciting Opportunity: Become an Interpretation Trainer with Future Group!**: Are you passionate about breaking down language barriers and facilitating global communication? **Future Group**, a trailblazer in the translation and localization industry since 1994, is on the lookout for a dedicated Interpretation Trainer to join our distinguished team. With a...
-
Contact Center Agent
5 days ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...
-
Call Center Agent
4 weeks ago
مصر, Egypt مجمع طبي متخصص في الاسنان Full time**Call center agents Job description**: - Schedule appointments for patients. - Answer telephone promptly and in a polite and professional manner. - Obtain and enter accurate information (address, telephone number). - Schedule appointment correctly - review appointment date, time, and location. - Remind caller to arrive 15 to 30 minutes before scheduled...
-
French Voice and Non Voice Agents
1 month ago
مصر, Egypt Etisal International Group Full timeWE'RE HIRING Job Title: French voice and non-voice agents Industry: Hotels Qualifications: Experience: Minimum 6 Months of Call Center Experience Fluent command of the French language VeryGood command of the English language, spoken and written Fast typing skills Egyptians or foreigners with a valid visa is a must. **Benefits**: Last shift ends at...
-
Call Center Representative
4 weeks ago
مصر, Egypt CDI Full time**Responsibilities**: Answer customers’ inbound calls and provide accurate, satisfactory answers to their queries and concerns Doing Outbound calls in case of any follow up Handle complaints inquiries. Handle all the inbound/outbound calls in a timely manner Identify customer needs, research issues, resolve complaints, and provide solutions Confirm...
-
Call Center Specialist
4 weeks ago
مصر, Egypt Bosta Full time**We are looking for** - Experience as a Client Support - Call center is a must - Excellent level of English - Patience when handling tough cases **Salary**: E£3,000.00 - E£4,000.00 per month Application Question(s): - What's your military status? For males - Have you worked before as Customer service? If yes please mention it in details. - Please...
-
Call Center Agent
4 weeks ago
مصر, Egypt Andalusia Health Full timeEnglish Call Center without Rush ▪︎ Location: Maadi ▪︎ 8 Working Hours. ▪︎ Rotational Shifts 24/7. ▪︎ 6 days vacation per month ▪︎ Salary : 6k Net + Bonus + Social & Medical Insurance. 》English Level : good to very good 》Graduates. **Salary**: E£6,000.00 per month Ability to commute/relocate: - Maadi: Reliably commute or...
-
First Class Call Center Representative
4 weeks ago
مصر, Egypt اورنچ مصر Full timeAbout the job First Class Call Center Representative **Purpose of the job** Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize...