French Quality Support Specialist
4 weeks ago
We are looking for a self-motivated, dynamic, and enthusiastic **French Quality Support Specialis**t**. Who will be responsible for monitoring and auditing calls to ensure the highest level of Quality.
**Responsibilities**:
- Evaluate transactions with customer representatives.
- Summarize findings and recommend solutions to management for individual and systematic and/or process improvements.
- Work with leadership and the training team to identify training needs.
- Facilitate coaching sessions with customer representatives to ensure service standards are regularly achieved and exceeded.
- Actively participate in quality review calibration sessions with leadership and/or other operational stakeholders to ensure consistency in evaluations and feedback for continued skill development are achieved.
- Continuously evaluate processes and procedures and provide recommendations to enhance the customer experience. Review and advise on the methods necessary to improve operations, efficiency, and customer service.
- Assist in special projects or assignments as needed by the business.
**Requirement**:
- Associate’s degree in a related field
- Must speak Fluent/Native French
- Previous experience in a similar role in a call center environment
- Excellent verbal and written communication skills with good command of French language
- Exceptional listening and analytical skills
- Meticulous attention to detail with the ability to analyze and score representatives fairly and consistently
- Technical ability to create reports and use data to make effective decisions
- Knowledge of call center metrics, reporting, and quality monitoring
- The ability to thrive in a fast-paced environment with a consistent “can-do” attitude
- Strong attention to detail and a proven ability to manage multiple work streams at once
- Ability to adapt and flex in a rapidly changing environment
- Must be comfortable speaking in small or larger audiences when providing feedback
-
French Quality Support Specialist
2 weeks ago
مصر, Egypt NAOS Solutions Full timeWe are looking for a self-motivated, dynamic, and enthusiastic **French Quality Support Specialis**t**. Who will be responsible for monitoring and auditing calls to ensure the highest level of Quality. **Responsibilities**: - Evaluate transactions with customer representatives. - Summarize findings and recommend solutions to management for individual and...
-
مصر, Egypt Acronis Full timeAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Support Specialist who is ready to join us in creating a #CyberFit...
-
Marketing Operations Specialist
4 weeks ago
مصر, Egypt TTEC Full timeMarketing Operations Specialist - French **EMEA Marketing Operations Specialist, w. French - Cairo** Bringing smiles is what we do at TTECfor you and the customer. As a Marketing Operations Specialist working onsite in Cairo you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...
-
Documentation Support Specialist
3 weeks ago
مصر, Egypt FlairsTech Full timeCairo / Alexandria - 2+ years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** The Documentation Support Specialist assists with translating documentation and training materials, both written and audio, to ensure product offerings are available in both of Canada’s official...
-
French Recruitment Specialist
2 weeks ago
مصر, Egypt Teleperformance Full timeTeleperformance Egypt is hiring **French Speaker HR Recruitment Specialist**. **Benefits**: - Very attractive package. - Fixed Shift from 10AM-7PM. - Fixed off days (Friday & Saturday). - Social insurance. - Medical insurance up to 200K per year. - Transportation all over Cairo. - Location: 5th Settlement, Teleperformance Plaza. **Responsibilities**: -...
-
Associate Customer Success Specialist
2 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This...
-
Quality Control Specialist
1 week ago
مصر, Egypt ABB Full time**Quality Control Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
French Speaking Customer Support Specialist
2 weeks ago
مصر, Egypt Teleperformance Full timeWe’re expanding! Teleperformance is looking for French technical support advisors. **> Qualifications**: - French is a must. - English is a plus. - Ready to start, flexible with rotational shifts. - Egyptian - Grads Only **> Benefits**: - Salary is up to 16.5K net! - Transportation is provided. - Training is provided by experts. - Gym access - VPN...
-
Sales Support Specialist- French Speaker
1 week ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Sales Support Specialist - Order to Cash** **Position Snapshot**: Location: Cairo City, Egypt Company: Nestlé Business Services. Full-time **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...
-
French Talent Acquisition Specialist
2 weeks ago
مصر, Egypt NAOS Solutions Full timeNAOS Solutions is looking for a** Talent Acquisition Specialist** to join our Talent team. As Talent Acquisition Specialist you will be responsible for sourcing, attracting, and interviewing prospective employees to find the perfect match for a company's long-term goals. **Responsibilities** - Plan interview and selection procedures, including screening...
-
Customer Success Specialist
4 weeks ago
مصر, Egypt PK Global Full timeJob Title: Customer Success Specialist - French **Job Description**: **Job Purpose** The Customer Success Specialist supports an existing customer base with a moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an...
-
Regional Talent Acquisition Specialist
3 weeks ago
مصر, Egypt Kone Full timeAs the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality._ KONE Middle East and Africa is embarking upon an exciting growth phase and we are now looking for an experienced French Speaking TA Specialist to be based...
-
Billing Specialist
2 weeks ago
مصر, Egypt Informa Global Support Full timeCompany Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Quality Support Specialist
2 weeks ago
مصر, Egypt NAOS Solutions Full timeWe are looking for a self-motivated, dynamic, and enthusiastic Bilingual (English/German) **Customer **Quality Support Specialist**. In this role, you will be responsible for monitoring and auditing customer representatives' interactions to ensure the highest level of Quality The Customer Quality Support Specialist will analyze customer service performance...
-
HR Administration Specialist with French
4 weeks ago
مصر, Egypt AstraZeneca Full time**HR Administration Specialist with French** **Hybrid work** Working as a key member of the HR Services Team based in Regional Human Resources (HR) Centre, we are looking for a customer service oriented specialist to provide support to our regional HR professionals and customers across our core workforce administration. You will utilise our suite of core...
-
French Technical Support Advisor
2 weeks ago
مصر, Egypt Teleperformance Full timeFrench Technical support Advisor *Answer customer's concerns *Help customers with troubleshooting steps *Explain some of the device behavior *Set the right expectation *Elaborate time consuming steps **Job Types**: Full-time, New grad **Salary**: From E£14,300.00 per month **Experience**: - call center: 1 year (preferred) **Language**: - french...
-
Associate Customer Success Specialist
4 weeks ago
مصر, Egypt PK Global Full timeJob Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base with a low to moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for...
-
Data Quality Specialist
4 weeks ago
مصر, Egypt IQVIA Full time**Position summary**: The Data Quality Specialist works with the R&D Data Platforms Team and other business functions to facilitate the creation, maintenance, and validation of strategic data assets. This role supports the deployment of established data quality practices, works with the Data Quality Lead to define quality measures and implement business...
-
Regulatory Affairs Specialist
3 weeks ago
مصر, Egypt Alcon Full timeRegulatory Affairs Specialist - French West African Countries At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we...
-
French HR Operations Specialist
4 weeks ago
مصر, Egypt Unilever Full time**Company Profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...