Field Engineer
4 weeks ago
**_ Responsibilities: _**
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
- Identify potential escalations and alert management proactively.
- Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
- Balance internal needs with customer needs within defined parameters.
- May identify additional services that could lead to future service revenue growth.
- May provide technical consulting during contract renewal discussions.
- Build strong relationship with management in assigned accounts.
- Influence delivery decisions on assigned account plans.
- Drive Customer Expectation management as part of escalation process.
- Manage small projects/programs in the team.
**_ Education and Experience Required: _**
- Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.
**_ Knowledge and Skills: _**
- Broad knowledge of company products and services offerings.
- Basic knowledge of corporate organization, job, and policies.
- Comprehensive business, technical, or functional knowledge.
- Communicate effectively and tactfully to technical level, first
- and middle-level management within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative).
- Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
- Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
- Basic project management, communication, and analytical skills.
- Able to suggest operational efficiencies.
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