National network Engineer

5 months ago


مصر, Egypt Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**

The Network Engineer will provide technical expertise to support Network infrastructure. He/She will manage, operate, supervise, and implement all network infrastructure components and lastly, design, review, configure, project management network projects for all the business lines in Egypt.

**What you will do**

**Application Integration**:

- Deploy network solutions (LAN/WAN/WIFI/Security)
- Manage network infrastructure with Cisco Routers, Switches, Firewalls and access points.
- Handle Incidents and provide timely resolution with mínimal business impact.
- Perform changes across the LAN and WIFI infrastructure.
- Perform software upgrade & hardware refresh of network devices.
- Supporting key projects to ensure successful completion of the projects.
- Report project activities and manage internal stakeholders.
- Work closely with other IT professionals in the organization, including L1 Network Engineers, Network Architects, and System Administrators. You would also collaborate with vendors and other third-party providers to support the organization's network needs.
- Providing support during IT and security Audit and any other compliance review
- Supplier management and coordination to resolve technical issues.
- Remote user / end user interaction to resolve technical issues.
- Provide support for IP Telephony system.
- Provide support for structured cabling network infrastructure.
- Vendor Management for network project implementation and to resolve network issues.

**Incident & Service Request Management**
- Resolve assigned Incidents and Service requests within agreed SLA’s
- Responsible to handle business critical incidents, engaging vendor and coordinating with other teams for speedy resolution.
- Prepare root cause analysis and implement remedial measures to avoid recurrence of the incident
- Assist cross functional team for speedy resolution of Incidents.

**Continuous Improvement Initiative**
- Gauge the effectiveness and efficiency of existing networks; develop and implement solutions for improving or further leveraging these systems
- Identify network equipment which are reaching end of support and plan to upgrade to newest model/versions.
- Periodic review of network capacity report and recommend upgrade.
- Conduct health check of networks, review reports and implement recommendations.
- Plan and Upgrade network to the latest versions.

**Other Key Responsibilities**
- Maintain documentation of network architecture and configurations
- Conduct periodic knowledge transfer session for Systems Engineers and other horizontal teams.
- Mentor and provide guidance to System Engineers
- Identify and provide mitigating options for Infrastructure related risks.
- Provide execution and delivery support related to Technology solution delivery.
- Plan and deliver network expansion for all businesses in Egypt in coordination with the IT head office in Dubai.
- Maintain the operations of the existing networks.
- Manage the network operations team to ensure smooth network operations and client issues resolved in timely manner.
- Work closely with network consultant and development teams to ensure network plans and designs are up to standards and meet the business requirements

**Required skills to be successful**
- 6-8 years of experience in supporting and implementation of IT Network and security infrastructure of a large organization preferably in the real estate and/or retail field
- Experience in Cisco routing and switching, access points and IP telephony.
- Network projects Management experience

**About the team**
The role will report to the Senior IT Manager and will be based in Cairo Festival City.

**What equips you for the role**
- A Bachelor’s Degree in Computers, Telecommunication or related discipline
- Cisco Certificates: both CCNA, CCNP
- Knowledge of ITIL Practices
- Expertise in Implementing and providing operational support of network and security Infrastructure in a large organization.
- Strong experience in network planning, design, configuration and operations
- Strong


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