Supply Chain Claims and Penalties Senior Associate

3 weeks ago


مصر, Egypt PepsiCo Full time

**Overview**

This role is responsible for customer claims handling operations. Scope is inclusive of customer service activities and 3rd Party Logistics operations within the French BU and is key to ensuring claims made by customers are administered correctly and appropriate remedial action taken. The role holder will have to work with warehouse, cost accounting, 3PL teams and customer collaboration / services.

**Responsibilities**

**Claims and Return Management**
- Manage Returns.
- large quantity errors, health issues, damages etc.) and align on issue resolution with the customers.
- Get approval for delivery note from Sales team and Inform the delivery driver for pick-up of goods.
- Manage Refusals.
- Receive information about order refused after reaching customer premise.
- Consider customer credit in system (only if billing document prepared).
- Handle Penalties.
- Analyze the proforma document (received from customer/sales) to understand why customer is penalizing.
- Setup & continuous improvement of tool for tracking penalties (including analytics for penalties).
- Triage the kind of penalties received and Process agreed upon penalties.
- Budget monitoring & Reporting and consolidate respective end-of-month findings.
- Process Management.
- Design and Maintain processes and SOP.
- Define a framework for updating the SOPs and manage change request for updating SOPs.

**Qualifications**
- Proficiency in English and French (written and spoken C1)
- Demonstrated stakeholder management experience with both internal and external customers working within customer service and ideally customer claims management (usually min 1 yrs exp.)
- Working Knowledge of Power Apps/BI or similar reporting dashboard software preferable
- Excel & Office package advanced knowledge mandatory



  • مصر, Egypt PepsiCo Full time

    **Responsibilities** **Claims and Return Management** - ** Manage Returns**: - Receive notification about return delivery from customer/sales (in rare cases only large quantity errors, health issues, damages etc.) and align on issue resolution with the customers - Get approval for delivery note from Sales team and Inform the delivery driver for pick up of...


  • مصر, Egypt PepsiCo Full time

    Overview: This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our...


  • مصر, Egypt Willis Towers Watson Full time

    Senior General Claims Specialist - Cairo, EG August 07, 2023 **Role** - Provide advice on making a claim and the processes involved and guide insured on how to proceed with the claim - Collect accurate information and documents to proceed with a claim - Analyses claim circumstances made by insured to satisfy the policy terms and conditions - Explain to the...

  • Supply Chain Manager

    1 month ago


    مصر, Egypt Linah Group Full time

    Develop and implement supply chain strategies, policies, and procedures that align with the overall goals and objectives of the farm company. - Collaborate with cross-functional teams to forecast demand, plan production schedules, and manage inventory levels to ensure timely delivery of products to customers. - Establish and maintain strong relationships...

  • Supply Chain Manager

    4 weeks ago


    مصر, Egypt Pipecare Group Full time

    **PIPECARE Group** of Companies - the leading provider of inline inspection services in Oil&Gas field - is looking for the **Supply Chain Manager**. Supply Chain Manager is pivotal player in the Logistics planning process of the Company. Supply Chain Manager is responsible for overseeing and managing company’s overall supply chain and logistics strategy...

  • Head of Supply Chain

    1 month ago


    مصر, Egypt Shift EV Full time

    ## Head of Supply Chain ABOUT SHIFT EV: Shift EV is a fast growing electric vehicle technology company, based in Cairo, Egypt. Our vision is to accelerate the adoption of electric vehicles in Egypt and the region by developing state-of-the-art electric drivetrain solutions. You will work with world-class technology veterans from MIT, University of Grenoble,...

  • Supply Chain Manager

    1 month ago


    مصر, Egypt Employ Me Full time

    Raya Food Trading; a subsidiary of Raya Holding for Financial Investments is looking to hire a Supply Chain Manager with the below Responsibilities and Qualifications: - Managing end to end supply chain management’ activities - Manage activities related to strategic or tactical purchasing, material requirements planning, controlling inventory,...


  • مصر, Egypt SSC Egypt Full time

    Supply Chain specialist will be in charge of the following activities in a typical implementation project: - Define the technical & functional requirements for the implementation of Purchasing and Inventory Modules. - Preparing technical solution and architecture documents, artifacts, work products and presentations for the customer. - Representing Module...


  • مصر, Egypt Electrolux Full time

    Be part of something bigger. Decode the future. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe...


  • مصر, Egypt PepsiCo Full time

    **Responsibilities** - Plan daily & weekly production requirements of Agro Materials and delivery schedule for suppliers.. - Set Monthly potato supply plan & weekly supply schedule for storage across 5-7 cold stores different locations to fulfill AOP storage plan. - Manage Weekly rates for 24 Potato & Corn suppliers, measure suppliers contract fulfillment...


  • مصر, Egypt WTW Full time

    **Role** - Provide advice on making a claim and the processes involved and guide insured on how to proceed with the claim - Collect accurate information and documents to proceed with a claim - Analyses claim circumstances made by insured to satisfy the policy terms and conditions - Explain to the insured how their claim is not covered - Identify reasons why...


  • مصر, Egypt PepsiCo Full time

    **Overview** Working with inspiring and experienced colleagues, you'll find that the atmosphere in our Cairo office is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a...


  • مصر, Egypt Unilever Full time

    **Company Profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: The Supply Chain Business Partner will be assigned to key internal stakeholder groups in _VOIS and the Centres of Competency. In addition, will be responsible for building strong relationships across a number of internal functions. An ambassador of SCM creating credibility and driving commercial value throughout the Supply Chain, working...


  • مصر, Egypt Unilever Full time

    **The company profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...


  • مصر, Egypt Allianz Partners Full time

    We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands...


  • مصر, Egypt Sandoz Full time

    Lead and drive effective execution Sales & Business planning (S&BP) process. - Establish one common Demand Plan for the entire product portfolio by analyzing customer and marketing data. - Liaising with Finance and Commercial and monitoring trends in the marketplace - Manage targeted inventory levels, ensure the replenishment process is in line with supply...


  • مصر, Egypt Evonik Full time

    The position covers a Supply Chain Specialist role in Egypt RESPONSIBILITIES- Provide advanced product/service information- Record and process customer orders selecting the most appropriate approach based on predefined options- Respond to basic and advanced customer issues such as returns, exchanges, and complaints; escalate appropriately- Make calls (by...

  • Senior Demand

    4 weeks ago


    مصر, Egypt 0301 Beiersdorf LLC Full time

    At Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our...


  • مصر, Egypt Catholic Relief Services Full time

    **Job Title**:Gaza Emergency Supply Chain Manager, Egypt**Reports to**:Egypt Head of Operation**Location**:Cairo, Egypt**Salary Grade**:10**About CRS**: Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to _save, protect, and transform _lives in need in more than 100...