Back Office Ims Engineer
4 weeks ago
**Join our Team**:
**About this opportunity**
Back Office IMS engineer is part of MS team who will manage and operate IMS network through performing all 2nd level operations activities.
**What you will do**
- Second Line MS engineer responsible for IMS, CS, UDC & fixed domains.
- Responsible for project support integration & new nodes’ acceptance.
- Providing technical solutions regarding hardware and configuration problems in agreed time frame.
- Specialized troubleshooting for IMS, CS, UDC & fixed products.
- Ensuring fast response, accurate actions, and decisions during crisis.
- Handling CSRs with customer support team E2E.
- Ensuring reliable accurate solutions provided by support
- Responsible for verifying new solutions from post-planning team.
- Reviewing new projects’ documentations (HLD, LLD ATP..)
- Verifying test cases and ensuring the applicability according to the network current setup scenarios.
- Migrating new services and nodes to live network while avoiding incidents or major issues.
- Leading major cases troubleshooting with other domains (ex. EPC).
- Periodic auditing on license-controlled nodes to raise flag in case of traffic profile changes.
**What you will bring**
- Graduated from Communication Engineering.
- 3-5 years of experience in the Voice core and IMS field.
- Excellent knowledge of 2G/3G/LTE/IMS/EPC network architecture.
- Good command of English (writing & speaking).
- Experience in using Microsoft tools (Excel, Word & Outlook).
- Be able to work morning and noon shifts in addition to night activities.
- Work under pressure/Motivated/Team player/Good communication skills/Accountable/Understand customer needs /Change agent/Winning spirit
- Military service is postponed or exempted.
- Any programming language is a plus, preferably Python.
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
**Primary country and city**: Egypt (EG) || Cairo
**Req ID**: 762896
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