General Manager

9 hours ago


محافظة الغربية, Egypt Careers in Ghana : Recruitment Full time

**Job Summary**

This position is responsible for managing daily resort operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training, direction and support to hotel employees; maintain a high service quality.

**Duties and Responsibilities**
- Creates an operating environment that assures consistent guest satisfaction.
- Monitors the performance of the resort through verification and analysis of guest satisfaction systems and financial reports.
- Maintains service quality standards by conducting ongoing evaluations and investigating complaints.
- Work with the Marketing Manager to create marketing campaigns to promote the resort’s brand and increase sales.
- Work with the Human Resource Manager in the recruitment process of new employees and ensuring the process comply with company policies.
- Meeting with managers of facilities such as Food & Beverage, Housekeeping, Maintenance etc to discuss business operations.
- Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
- Overseeing the financial performance of the resort, making adjustments to meet budget goals.
- Managing the daily operations of the resort, including ensuring that facilities are clean and well maintained.
- Ensuring that all facilities and amenities are in good working order and ready for use by guests.
- Conducting regular meetings with department heads to discuss business operations and identify issues that need attention.
- Establishing and enforcing policies regarding safety and security of guests, employee conduct, and environmental issues such as waste management.
- Determining staffing needs based on current and projected guest capacity and hiring new employees when needed.
- Oversee the operations functions of the resort, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to resort operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handle complaints and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the resorts annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the resort, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the resort and management.
- Deliver resort budget goals and set other short and long term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies.
- Closely monitor the resort’s business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
- Maximizing room yield and resort’s revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial report for the owners and stakeholders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
- Act as a final decision maker in hiring key staff.
- Coordination with HODs for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the Resort’s Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to resort team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

**Requirements**:
**Minimum Educational Qualifications**
- A University degree in hotel management or a related field with experience in opening, managing or re-positioning a resort/hotel with clear track record.
- Professional Certificates or Licenses in any relatable field will be an additional advantage.

**Minimum Required Experience**
- At least 5 to 10 years of experience as a General Manager or Asst. General Manager.
- 10 to 15years’ experience in the hospitality industry, with significant luxury and international experience, ideally, including expe


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