Senior IT Helpdesk Specialist

2 weeks ago


مصر, Egypt Misr Technology Services Full time

**Responsibilities**:

- Acting as the first point in providing support in-house and at client locations (remote, onsite fill-in, or assignment).
- Identifying inquiries/problems and providing support &updates to all users on progress and completion of requests focused on VIP/Senior Management in head office and other occasional local/regional sites.
- Identifying, researching, and resolving technical problems on all corporate levels.
- Providing desktop support for computers and software through phone and direct contact with all users focused on VIP/Senior Management clients.
- Installing, repairing, and configuring PCs, peripherals, and other end user equipment including, phones, cell phones, MACs, iPhones and iPads.
- Maintaining documentation for all helpdesk and end user processes and procedures related to VIP/Senior Management and all users.
- Taking initiative and driving all aspects of the product in order to meet business unit requirements and deliver superior client satisfaction.
- Provide accurate information on IT products & services to all users.
- Direct unresolved issues to the next level of support personnel
- Follow-up and update end user’s status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team

**Qualifications**:

- Excellent English with a Bachelor's Degree in Computer Science or related field.
- ** Proficiency in English is a Must**:

- Minimum 4 years of desktop support experience in Helpdesk for both phone and desk side support in a Windows enterprise environment.
- Minimum 2-3 years of experience in a VIP support capacity
- End-user oriented.
- Able to adapt with different working conditions/locations.
- Proven experience with Windows 10 and MS Office 365.
- Experience in configuring and supporting iPhone, iPad and Android devices in Microsoft Exchange based networks.
- Experience with AV, WebEx and/or Zoom (configuration and support).
- Working knowledge of TCP/IP networks and internet protocols.
- Excellent interpersonal and customer service skills.
- Strong written and verbal communication skills.
- Excellent time management skills, motivated, reliable, and a self-starter.
- Problem Solver & excellent trouble shooting skills.
- Able to work extended and flexible hours.

**Additional Qualifications**:

- Understanding of Active Directory environment.
- Cisco IP Telephony phone administration experience.
- Global Protect VPN troubleshooting experience.
- RSA or similar two-factor authentication method experience.
- Citrix Workspace experience.
- Extensive experience working in a 700-user enterprise environment.
- A+ and N+ or other industry-related certifications
- Meeting rooms AV equipment
- Apple Macintosh Windows Experience
- Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems.
- Asset Management experience
- ITIL v4 Foundations Certification
- VIP and/or C-level executive support specialization.

PVVEkjRkm6



  • مصر, Egypt Misr Technology Services Full time

    **Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them. An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be...


  • مصر, Egypt Vodafone Full time

    **Role Profile**: - Billing helpdesk specialist are primarily responsible for addressing customer complaints, concerns and questions related to the billing of products and services. Usually process requests related to the payments of bills, billing schedules, payment methods and any other billing related concerns in a timely manner to minimize the adverse...


  • مصر, Egypt Easy Net Srl Full time

    Easy Net S.r.l. opera nel mondo della consulenza tecnologica, della progettazione e gestione di architetture complesse e dello sviluppo di applicazioni software. Siamo certificati UNI EN ISO 9001:2008 per le attività di progettazione, sviluppo e manutenzione di software applicativo e quelle di progettazione ed erogazione di servizi IT. In Easy Net...


  • مصر, Egypt Business Umbrella Full time

    **JOB ROLE IN KUWAIT!!** **Dear all,** we are currently hiring for 3 positions (cardiology specialist, consultant and senior specialist) for a hospital in **Kuwait.** **please see below requirements for consultant**: - Bachelor's Degree since 15 years - PhD / Royal College / Fellowship / Membership / Board from European, American, Canadian and/or Arab....


  • مصر, Egypt CoinTime ATM Full time

    CoinTime is a leading Bitcoin ATM company, dedicated to providing seamless access to cryptocurrencies across a network of ATMs. We are on a mission to enhance accessibility and foster adoption of digital currencies in everyday transactions. Role Overview: We are looking for a Senior SEO Specialist to spearhead our SEO efforts, including content strategy,...


  • مصر, Egypt Etisalat Egypt Full time

    **Project Management Senior Specialist** **-** **(** **2300011O** **)** **Description** **Job Purpose** - Manage and execute all received plans from IPBB/security planning section. - Ensure that all telecom project management methodologies are applied for all assign projects in smart & professional manner including scope, time, risk and quality...


  • مصر, Egypt ICPM Group Full time

    Technical feasibility study senior specialist Job requirements: - Experience: +5 years of technical experience - Education: BSc of engineering or relative education - Capacity to understand and analyze a technical solution, production process and its integration with the company’s value creation chain - Corporate finance skills (financial planning,...


  • مصر, Egypt On-Hire Full time

    A Leading International Startup in the field of FinTech (E-Payments) is looking to hire a very dynamic and strong Accounting Senior Specialist, the company is based in Dokki, Job description: 1. Manage cash and bank payments. 2..Prepare the monthly salary slips to staff. 3. Record the daily transactions on the accounting system. 4. Manage communications...


  • مصر, Egypt Astellas Full time

    Algemene informatie Job Advert Title Senior Product Specialist Locatie Egypte Function/Business Area Marketing & Communications Afdeling Country Cluster Egypt + Werkcategorie Arbeidsovereenkomst voor onbepaalde tijd Functiebeschrijving Senior Product Specialist - Egypt **About Astellas**: At Astellas we can offer an inspiring place to work and a...

  • Marketing Research

    8 hours ago


    مصر, Egypt On-Hire Full time

    **Our client is a Leading Marketing Consulting agency located in Garden City and they are looking for Marketing research & Branding Senior Specialist.** - Brand strategy, including the setting of style guides, brand guidelines, brand vision, and value proposition for short as well as long term - Planning and execution of all communications and media actions...

  • IT Support Engineer

    5 days ago


    مصر, Egypt Top Business Human Resources Full time

    **Job Description**: - Resolve level 1 incidents for users - Log all calls in a descriptive way for all tickets. - Identify, evaluate, and prioritize end-user problems and complaints - Analyze problems and formulate plans of resolution by utilizing available technical resources to solve end-user problems - Make sure all end users’ functionality is...


  • مصر, Egypt Grand Comunnity Full time

    _**Grand Community company is rapidly growing and expanding in the Business market!**_ - **We are seeking Unique Super Talents in Sales Department to join our Family!**_ **We are Hiring the following Position for Immediate Hiring : -** - Business Development Team lead - Senior Business Development - Business Development Specialist - Customer Success...


  • مصر, Egypt Mrsool Full time

    **Responsibilities** - Develop and execute comprehensive CRM strategies aligned with organizational goals and objectives. - Oversee the implementation, customization, and maintenance of CRM systems. - Lead and mentor a team of CRM specialists providing guidance and support in their daily activities. - Report on CRM performance and suggest tactics for...


  • مصر, Egypt SpacetoonGo Full time

    We're seeking a Senior Talent Acquisition Specialist to join our People team and manage the entire recruiting process. Ultimately, your goal will be to establish robust talent pipelines to meet our company's present and future hiring needs. **Key responsibilities**: - Plan and implement company talent acquisition strategy. - Develop company's policy for...


  • مصر, Egypt Nintex Full time

    Join us to transform the way people work, everywhere. Our products are the global standard for process intelligence and automation at more than 10,000 organizations across 90 countries. You'll help customers accelerate their digital transformation, bringing them a quicker, easier, better way to work. **About the Role**: The role of the Senior Renewal...


  • مصر, Egypt Ghassan Group Full time

    This is a full-time on-site role for adigital marketing specialist in Alexandria, Egypt. The digital marketing specialist will be responsible for planning and implementing media strategies, analyzing media plans, and collaborating with the creative team to ensure effective communication. The Senior Media Buyer will also oversee the media buying process and...


  • مصر, Egypt Aramex Full time

    Senior Sea Freight Specialist **Job Roles & Responsibilities**: - Respond to RFQs and prepare ONG customers’ costing and rates - Develop supply chain solutions for ONG customers. - Analyze and disseminate strategic information to ensure bid process effectiveness - Lead the monthly, quarterly and yearly business reviews with customers. - Set customer...


  • مصر, Egypt Etisalat Egypt Full time

    **IT Customer Support Senior Specialist.Customer and Partner Management** **-** **(** **230000PC** **)** **Description** **Job Purpose** **Report To Position Name** **Qualifications** **QUALIFICATIONS_ESSENTIAL** - Bsc. In Computer Science or equivalent related degree. - Excellent Computer skills, Advanced MS office and scripting are required. - Very...


  • مصر, Egypt Accflex Full time

    **Job Details** Experience Needed: 3 To 4 Years **Skills And Tools**: MarketingMedia-Social Media - E-marketingMarket - Research - WritingContentMedia planning - Marketing Skills - SEO - Writing/Editorial - Marketing/PR/Advertising - Media/Journalism/Publishing The Senior Social Media Specialist has the accountability of formulating and executing several...


  • مصر, Egypt Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...