Account Advisor Ii

1 week ago


Cairo, Egypt Talabat Full time

Role Summary
- Responsible to execute onboarding calls and performance related calls to partners and support them with their operational problems
- What’s On Your Plate?- Onboarding Cases-
- Receiving and handling the onboarding cases in a timely manner-
- Conduct a test run to make sure all the attributes are in order, aligned after that taking the restaurant live on Talabat website.-
- Following the onboarding processes and steps with a good communication to related parties-
- Restaurant’s Operational Performance-
- Executing restaurant quality measures based on operational KPIs tracked-
- Building a professional relation with partners and providing solutions to their problems or directing them to the relevant departments-
- Changing restaurant status as per business needs or clients request to avoid any discrepancies-
- Answering Restaurant EnquiriesResolving their transmission related problems when necessaryWhat Did We Order?- Number of Onboarding Calls / Operational Performance Calls-
- Number of Troubleshooting tickets-
- Quality of the calls & processes-
- Efficiency of the activities-
- Attendance and Productivity



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