Human Resourse Representative with Dutch, People

7 months ago


مصر, Egypt Webhelp Full time

**Human Resources**

**Location**
- Egypt***

Job Title:
Human Resourse Representative with Dutch, People Solutions Center

**Job Description**:
This is a position that suits naturally positive people who enjoy making others’ lives easier, and it will also appeal to those who enjoy problem solving.

The People Solutions Centre Representative is the first People Solution point of contact for all employees. They provide advice, guidance and direction on any and all people related queries.

A PSC Reps will provide a fanatical staff experience that is positive, pro-active and professional, they are passionate and committed to consistent process improvement. PSC Reps are valued for their willingness and ability to solve employee problems.

PSC Reps use a best in class data-driven, fact-based approach that supports the employee by providing relevant, timely, and comprehensive answers to queries.

PSC Reps will support and guide employees and people managers to increase their confidence and ability to address their employee related issues themselves.

**Responsibilities**:

- Professionally manage multiple communication channels to engage with and resolve staff queries and concerns.
- Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support
- Know how to quickly search and find data / knowledge from the various information systems as required in pursuit query / concern resolution.
- Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system.
- Maintaining excellent standards of integrity, professionalism and confidentiality at all times, challenging those whose behaviors are not reflective of Concentrix culture and values
- Maintain strong relationships with PSBPs and PS COEs within your realm of responsibility
- Facilitate timely and effective resolution of the concern or query in collaboration with other SMEs as necessary and stay connected with the escalation until resolution has been confirmed.
- Facilitate the creation of a case if the employee has not already done so, where appropriate
- Identify policy and training gaps in the business from queries received and recognize opportunities for innovation within the PSC and beyond, focusing on continuous improvement solutions.
- Responsible for proactively identifying and reporting gaps in the quality and accuracy of the PSC Knowledge Management Tool.
- Understand the weekly and monthly PSC reports

Skills & Qualifications
- Customer service experience in a similar environment
- Effective operational language proficiency or advanced English and Dutch Level
- Well-developed planning and organizational skills, with a proven ability to prioritize tasks and effectively manage your workload
- Computer literate (Microsoft Office Suite and ability to learn other technology systems)
- Excellent customer service skills
- Excellent Oral and written communication
- Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions.
- Ability to manage multiple tasks
- Consistent past performance on meeting SLAs and targets
- Minimum high school/GED or regional/country equivalence

Behavioural Competencies
- Entrepreneurial in Action
- Be Agile, Be Adaptive
- Be Great Together
- Build Character, Grow People
- Connect and Care
- Dare to Imagine
- Solution Mindset

**What we offer**:

- Competitive salary
- ** Work from Home**:

- Initial and ongoing trainings to support your development
- Opportunities for personal and professional growth
- Rewards and recognition programs

**Please note that this is a part time role**

**Location**:
Egypt, Cairo

Language Requirements:
Dutch (required), English (required)

Time Type:
Part time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents



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