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Call Center Agent-abs Courier
4 weeks ago
**الوصف الوظيفي**:
- الاتصال بالعملاء لتحديد مواعيد التسليم وعناوين واضحة.
- الدقة في كتابة كل تفاصيل العنوان وتحديث النظام.
- مراعاة آليات التسليم الخاصة بكل بنك.
- متابعة جدول المناطق غير المخدومة يوميًا.
- تحقيق التارجت المحدد.
- الالتزام بعمل البريف يوميًا بالتبادل مع الزملاء.
- الرد على استفسارات العملاء عبر الخط الساخن.
- تسجيل جميع بيانات العملاء في ملف الطلبات.
- التعامل مع شكاوى العملاء والتواصل مع الفروع لحل المشكلات بسرعة.
- استقبال العملاء الجدد الراغبين في فتح حسابات أو الاستفسار عن شحناتهم.
**المهام والمسؤوليات**:
- الالتزام بتنفيذ التعليمات بشكل دقيق.
- تحقيق الجودة في إنهاء العمل.
- عدم التأخير في تنفيذ الأعمال المطلوبة.
- الحرص على تقديم خدمة ممتازة دون أخطاء.
- التواصل بشكل فعّال مع العملاء وإرضائهم.
**المؤهلات / التعليم**:
- مؤهل دراسي عالي (بكالوريوس - ليسانس).
**المهارات الشخصية**:
- حسن المظهر.
- مهارات تواصل ممتازة، صبر ومرونة.
- القدرة على التعامل مع المشكلات وإيجاد حلول.
- سرعة البديهة وحسن التصرف.
- القدرة على العمل ضمن فريق.
**الخبرة**:
- خبرة في مجال الاتصالات لمدة سنة على الأقل.
**فترة التدريب**:
- فترة تدريب واختبار مكالمات أثناء فترة الحضور.
**المزايا**:
- تأمينات اجتماعية وصحية (خاص وعام).
- إجازات سنوية ورسمية.
- زيادات سنوية.
- مكافآت للموظف المثالي.
موقع العمل:
- المعادي
**ساعات العمل**:
- ٩ ساعات يوميًا.
**الإجازات**:
- الإجازات الرسمية ويوم الجمعة.