Director, Technology Delivery

4 weeks ago

Cairo, Egypt Talent Pal Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
- culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Technology Delivery & Change

Role summary:
Mobile Payment Gateway aka MPG is a critical system within MA that allows financial inclusion for a country like Egypt by promoting wallet to wallet and at times, other form factors, related transactions. The system enjoys being No 1 P2P processor in MA by virtue of handling c 12 million volumes per day and c 2 billion financial volumes in a year and all these growing spirally Y-O-Y basis.

This is all achievable by running a healthy ecosystem created between MA core systems, MPG as well as external entities including UIGs, local payment processor EBC and Egypt regulators like Mezza.

This requires a high degree of technology governance, change management amongst all entities.

The incumbent is expected to understand MA good and compliance and drive that effectively within the ecosystem, to ensure all deliverables are of extreme good quality and delivered without any defects and within time and costs, despite having external entities and disparate systems and controls.

Location: Cairo in Egypt

In addition to that the incumbent needs to develop relationship and work in tandem with the other entities including MA core, Regional Solutions Engineering, Technical Account management, Business Operations and Tech Program Management teams right from the PI till the end of the all PI sprints, to ensure tech governance and compliance as well as deliveries are aligned with the market expectations and MA tech compliance.

The role is also expected to own and function on items like
- 3 Lines of defence, aka 3LOD to ensure cent percent risk management and mitigation in coordination with the TRM teams within MA as well as the delivery units.
- Growth and volume forecast for MPG on a Y-O-Y basis and also ensuring, these are broken into smaller actions and tasks to meet the requirements
- Act as eyes and ears to the regional teams including product, markets, CTS. BizOps and CIS to name a few, there could be others.
- Setup good governance cadence with the external entities within the ecosystem to ensure change is delivered well including change from MA as well as these partners
- Use appropriate methods and channels like reporting and information visualization to keep all stakeholders abreast of what is coming and what guardrails are in place to ensure a defect-free and incident-free delivery of the requirement
- Provide leadership cover for other technology resources locally, ensuring a career growth plan for them, as per MA PnC guidelines around talent and grooming
- Oversee some of the Operations procedures and deliverables locally, till the time a permanent Operations role is established for the market.
- Be the face of the Regional Solutions team, and at times, face of the larger Market and Localization at a local level.
- The role will also play a key role in the multi-year technology transformation of MPG under the NextGen banner, which is expected to kick-off in 2024
- Will own, create, agree and socialize the ecosystem part of the RS and MPG objectives as well as local objectives and ensure these are reported and delivered in tandem with the larger program objectives.

Role in detail:
In this position, you will responsible for helping deliver and refining the technology strategy, financial planning, establishing delivery plans and overseeing the execution and delivery of program objectives.

You will work with a team of technology professionals to build, launch and support operations of a Mobile Payment Gateway platform for several countries in the MEA region.

**Responsibilities**:
Responsible for developing and delivering on Product/Solution roadmaps for the portfolio of services within a program

Supervising and coaching teams responsible for the Software Development of a portfolio of shared business services that are used across multiple products and domains.

Working closely with business owners and other technology teams to define the roadmap for owned services and drive execution.

Helping identify, coach and groom top talent and pro-actively develops employees as organizational resources and the respective function's compliance to goal setting and performance appraisal process.

Setting the vision for an enviro

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