Developer and Support of Applications and Software

2 weeks ago

مصر, Egypt SSC Egypt Full time

Act as a first level of support for business teams.
- Monitors the system, checks messages, and improves the current processes.
- Submit ad hoc business needs through database queries and/or reports.
- Act as a focal point for both vendor and business team to obtain the maximum benefits, whether technically or financially for the benefit of the bank.
- Troubleshoot and solve systems’ problems through database queries and logs.
- Responsible for providing workarounds to solve urgent problems.
- Address Customers Complaints and provide on-call support.
- Identify and assess technological solutions.
- Work with cross-functional teams.
- Maintain records and write reports.
- Document requirements of the concerned business sectors.
- Test new modifications in the test environment and implement them in the living environment.
- Participate in finding radical solutions to recurring problems.
- Developing end-of-the-day packages and procedures and closing operations.
- Participate in setting personal objectives under the ICT Sector Strategy.

**Requirements**:

- From one up to 3 years of experience in the field of information technology.
- Obtaining an appropriate university degree preferably a Bachelor of Computer Science or Business Informatics
- Full familiarity with Microsoft Office.
- Good understanding of information technology and security.
- Knowledge of different types of databases e.g. MYSQL, SQL Server, and Oracle.
- Knowledge of building, and operating highly available and distributed systems of data.
- knowledge of extraction, ingestion, and processing of large data sets.
- Understanding of data mining, SQL, ETL, and using databases in a business environment with large-scale and complex datasets.
- Professional language proficiency in programming languages like Java, Python, C Sharp, visual basic, and others.
- Knowledge of Oracle OBIEE and BI Publisher.
- Strong documentation skills (verbal and written in Arabic and English).
- Good knowledge of the systems, laws, and regulations governing the work.
- Good Knowledge of the objectives and different aspects of the bank's activities.
- Strong interpersonal, and communication skills.
- Creative thinking for providing innovative solutions.
- Strategic thinking.
- Time management.
- Dealing with team spirit.
- Effective communication.
- Work in teams.
- Negotiating.
- Problem-solving.
- Think and act systematically.
- Flexibility.
- Difficult decision-making skills.

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