Azure Rapid Response Networking

5 days ago


مصر, Egypt Microsoft Corporation Full time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Technical Advisors are responsible for ensuring the development of Support Engineers (SE) technical capabilities. The TA is an expert at coaching and mentoring on case management standards which enable engineers to improve throughput and handle ever-more complex cases. TAs deliver unique value by utilizing their technical knowledge to ensure ramp-up and readiness of the Support Engineering staff to assist customers with issues while maintaining a high-quality bar.

A Service TA is focused on the success of one or more services and of the overall pod or team. You will own service metrics such as Speed of Resolution, Solution, etc. and deflection rates. Responsibility is spread across various stakeholders like team managers, Engineer TAs, Supportability PMs and PG. Your primary activities are targeted towards supportability (of the product or service) and overall pod, team effectiveness, in partnership with Serviceability. Primary focus is making sure that service delivery has tools, processes, and documentation to resolve incidents

**Responsibilities**:
TA Responsibilities
- Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content
- Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time to... measures)
- Enable swarming and collaboration activities, including advanced troubleshooting
- Approve and review escalations (regardless of destination - to Escalation Engineer or Engineering Group)
- Improve existing and develop new troubleshooting workflows and troubleshooting guides (TSG)
- Ensure landing of new feature onboarding
- Own cases, as business demands
- Provide ramp activities for junior engineers, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Optional Responsibilities
- Technical interviews for new hires
- Assist acting team manager or POD lead
- Interface with CSAM to maintain good customer relations (Premier-focused LOBs)
- Process improvement feedback to appropriate DP and MSFT stakeholders
- PG Collaboration including triages
- Approval of escalations to product group (known as ICMs, Bugs or similar - varies by SBU)
- Direct customer contact (to support frontline engineers, periodic case ownership to maintain technical expertise)
- Influence behaviors to derive desired outcomes replaced Provide Metrics Oversight
- Lead or participate in building communities with peer delivery roles (SEE, EE, EEE, TA); may be workload or specialty specific.
- Release management and deployment (ensure it happens, do not own directly)
- Trends, forecast for LOB
- Responsible for oversight of Speak Up items (Consumer)

Optional Responsibilities for an Engineer TA
- Readiness content - identify need for and, or create content
- Assist, acting team Manager, POD lead
- Interface w, TAM to maintain good customer relations (Premier-focused LOBs)
- Direct customer contact (to support frontline engineers, periodic case ownership to maintain technical expertise)
- Influence behaviors to derive desired outcomes replaced Provide Metrics Oversight
- Lead or participate in building communities with peer delivery roles (SEE, EE, EEE, TA); may be workload or



  • مصر, Egypt Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt PepsiCo Full time

    Overview: Work as an Azure infrastructure foundation engineer to design and implement cloud infrastructure and shared services, establish / develop / publish technical standards and patterns, deliver both high level and low design as well as operation and governance processes for cloud operation to support the solution. Support cloud migration teams and...


  • مصر, Egypt PepsiCo Full time

    **Overview** Work as an Azure infrastructure foundation engineer to design and implement cloud infrastructure and shared services, establish / develop / publish technical standards and patterns, deliver both high level and low design as well as operation and governance processes for cloud operation to support the solution. Support cloud migration teams and...


  • مصر, Egypt Evalueserve Full time

    **Elevate your Impact Through Innovation and Learning** Our team of over 4,500 talented professionals operates in 45 countries, including major centers in India, China, Chile, Romania, Middle East region and North America. Evalueserve is proud to be recognized as a Great Place to Work, offering a dynamic, growth-oriented, and open culture that prioritizes a...


  • مصر, Egypt ATEC Wireless Full time

    **Job description** **ECS & Object Scale** - Hands on experience on Object Storage Platform - ECS - Working experience in AWS S3 protocol and features - Working experience in Linux OS - Hands-on experience with Object Storage data migrations (CAS to CAS, S3 to S3). - Sound understanding of IP Networking concepts (DNS, NTP, Switching, Routing, VLANs, Link...

  • (Tm) Network

    3 weeks ago


    مصر, Egypt Orange Business Services Full time

    **About the role**: Responsible for the development of network planning, design, implementation services maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing. Pre/Post...

  • Tm Network

    2 weeks ago


    مصر, Egypt Orange Full time

    **votre rôle**: Responsible for the development of network planning, design, implementation services maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing. Pre/Post...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Responsible for the development of network planning, design, implementation services maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing. Pre/Post...

  • Channel Sales Manager

    3 weeks ago


    مصر, Egypt Microsoft Full time

    Drives digital transformation for organizations by ensuring an active and engaged channel ecosystem aligned to customer needs. Manages partner capacity and capability to optimize partner impact on new customer acquisition, renewals, and consumption. Creates a local partner ecosystem by driving channel activation. Drives connections between Microsoft sellers...

  • Principal Engineer

    3 weeks ago


    مصر, Egypt Codification Full time

    Codification's mission is to help the world's most successful organizations keep pace with rapid technological change, by modernizing their IT legacy and reducing the time to market for digital products. As a testament to the demand for our services, our team has grown to over 50 staff and over 30 associates, and we now offer the skills of expert engineers...

  • (Tm) Network

    2 days ago


    مصر, Egypt Orange Business Full time

    **About the role**: Responsible for the development of network planning, design, implementation services maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing. Pre/Post...

  • IT Network Technician

    3 weeks ago


    مصر, Egypt DigiSay Full time

    **The Big Picture** DigiSay is the largest MCN (Multi-Channel Network) in Egypt and the 3rd largest in the Middle East. Right now we are transforming ourselves into a digital media company (including: production, marketing, and distribution of digital media). Our overall objective is to become the biggest digital media company in the EMEA region. We are...

  • IT Network Officer

    3 weeks ago


    مصر, Egypt DP World Full time

    **Qualifications** - Preferred bachelor’s degree in a computer-related field - 2+ years’ experience in a network administration role - CCNA or CCNP certification is a must. **Responsibilities** - Managing and monitoring Cisco IP telephony solution with landline gateways. - Knowledge of administrating wireless connectivity to monitor Pre-WiMAX, WIFI...


  • مصر, Egypt Ahmed Elsallab Full time

    Job Summary: We are seeking a skilled Network Administrator to join our team. As a Network Administrator, you will be responsible for managing and maintaining our company's network infrastructure. Your role will involve implementing and supporting network systems, troubleshooting network issues, and ensuring the security and reliability of our network....

  • Responsable R&d

    3 days ago


    مصر, Egypt Groupe Atlantic Full time

    ATLANTIC Engineering Company for Energy Technology (ECET) est notre entité basée en Egypte, qui produit des chauffe-eau (1.2 million/an) et des sèche-serviettes (400 000/an). La combinaison des connaissances, de l'expérience et de l'approche de gestion du GROUPE ATLANTIC dans l'eau chaude sanitaire et de la main-d'œuvre égyptienne, ont fait de GROUPE...


  • مصر, Egypt DP World Full time

    **Responsibilities, Duties, and Tasks**: - Demonstrate strong expertise in Cisco Data Centre, Routing and Switching Technologies. - Implementing new network solutions and/or improving the efficiency of current networks. - Maximizing network performance through ongoing monitoring and troubleshooting - Manage all aspects of network security to secure the...


  • مصر, Egypt Orange Egypt Full time

    **Responsibilities** - Fully support, configure, maintain and upgrade corporate customers networks and in house servers. - Keep an eye out for needed updates. - Ensure network security and connectivity. - Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses. - Set up user accounts, permissions and...

  • IT Network Engineer

    6 days ago


    مصر, Egypt Palm Hills Developments Full time

    Cairo, Egypt - Posted 3 hours ago - Expires in 2 months - Ref:JB4583948 **New** **Job Details**: - Job Location - Cairo, Egypt - Job Role - Information Technology - Employment Status - Full time - Employment Type - Employee - Number of Vacancies - 1 - Career Level - Mid Career - Years of Experience - Min: 2 Max: 5 - Residence Location - Egypt -...


  • مصر, Egypt Microsoft Full time

    In SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be...