Operations Connectivity Expert

4 days ago

القاهرة, Egypt Orange Business Full time

**Votre rôle**:
Provide level 3 support activities for a large customer
- Owns the complex incidents and act as escalation point for technical issues.
- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
- Provide updates as needed to the customer in order to meet performance objectives.
- Comply with all the special process and procedures agreed with the account teams and customers.
- Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- Perform technical escalations in line with company procedure.
- Document all troubleshooting and case management actions via the electronic case management system.
- Determination to process tasks according to predefined processes is essential.
- Provide technical training to the team members when required.

**Votre profil**:

- Hands on experience in operational networks
- Network troubleshooting skills in the following:

- Cisco SDWAN
- Network devices: Cisco (C-Edges,vEdges,Routers&Switches)
- Routing protocols (EIGRP, OSPF, EIGRP and BGP).
- Knowledge with Cisco WLAN
- Personal skills
- Quickly acquires and applies new knowledge when needed.
- Demonstrates cooperation and teamwork.
- Problem ownership until resolution.
- Prioritization and balance in tense situations and work activity in multitask situations.
- Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
- Good interpersonal skills
- Proactive, self-motivated and determined attitude
- Flexibility in terms of working hours.
- Fluent English is a MUST

**Le plus de l'offre**:

- Shift work may be required

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI

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