Head of Cloud Infrastructure Egypt
1 month ago
**Votre rôle**:
Leading local Cloud Infrastructure team(s) to deliver outstanding customer experience, with top quality deliverables across the solutions build and run
Measure and improve customer satisfaction across all supported activities
Support Presales activities to ensure correct sizing, technical feasibility and operations readiness
Manage the handover process for new platforms/customers
Deployment of key metrics that will support, and trend analysis
Ensure the progress of service improvement plan & business continuity plans
Ensure the provision of a detail/clear/frequent communication during major incidents.
Follow-up a Root Cause Analysis after each crisis
Provide and analyze activity reports on major events, known issues, risk assessment, productivity figures, change management, incidents, and main facts
Point of contact for internal and external auditors
Provide guidance for team members and teams managers on daily basis
Support career ambitions/plans, and ensure all time motivation of team members
Acquire top talented cloud specialists and experts from the market
Ensure talent management and investment to grow top performer
Develop or support the delivery of growth strategy for Cloud Infrastructure Teams in Egypt
Support industrialization effort, automation initiatives, and ensure all time efficiency across all operations activities
Support Professional Services to deliver POCs, use cases for Public/Private & Shared Cloud to enable business growth
Get marketing insight to anticipate the need for new technologies by the customers, and setup the proper training plans to acquire new skills and grow business scope
**Votre profil**:
- 8 - 10 years experience in Management including infrastructure, business solutions, and information system technology
- Proficiency in English
- Proven experience in management of multi-cultural teams
- Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context
- Good communication, presentation skills and negotiation skills
- Can-do attitude and strong execution skills
**Le plus de l'offre**:
Able to travel internationally and work flexible hours as needed
**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
**Contrat**:
CDI
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