Specialist Logistics Compliance

6 months ago


مصر, Egypt Talabat Full time

Role Summary

The Role is required to supervise the training team to develop their skills and to enhance the training delivery effectiveness using a scientific approach based on analytical thinking and tools. Also, required to develop and enhance the training materials to ensure that our riders receive the proper training to deliver the best customer experience.

applicable best practices.

What’s on Your Plate?
- Develop the trainers’ profile through close observation of their common and individual opportunities and setting plans for improvement.
- Enhance the training delivery effectiveness to ensure the riders are up to the level to support deals with our customers and vendors.
- Enhance the training materials to match our continuously raised standards from a time to

deliver the best customer experience
- Collaboratively work with the Logistics quality team to conduct refreshment training for our riders who are not meeting the customers’ expectations.
- Act as a point of contact with the internal and regional stakeholders to collect the best

practices and recommendations for the training materials enhancements.
- Supervise the training teamwork from A to Z to ensure smoothness in the training delivery.
- Staff the required training HC supervise the new hiring process and ensure their readiness prior

to delivering the training.
- Collaboratively work with the acquisition team and align on the new month's target and do the needful for a smooth process.

until the accounts are activated in compliance with the pre-agreed process.
- Act as a single point of contact with the dispatch "verification team" in regard to communicating any updates and reducing the re-submission rate.
- Collaboratively work with the third-party company "Go+" that conducts the criminal inspection to ease the process, track their service level fulfillment, and validate the monthly invoice.

What did we order?
- At least one year of experience as a trainer is a must.
- Certified TOT is a must.
- Training supervisor experience is a big plus.
- Yellow belt Six Sigma certification is a big plus.
- Project management experience is a big plus.


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