Order Processing Agent
6 months ago
About Our Company:
As a leading fashion retailer specializing in special event dresses, we're committed to providing an exceptional online shopping experience. We are seeking a Customer Service Chat Representative to support our customers through live chat, ensuring their queries and concerns are addressed promptly and professionally. Our hours are 9am to 5pm EST.
**Requirements**:
Experience with Shopify and an understanding of the dropshipping business model are highly desired. This includes knowledge of setting up and customizing Shopify themes, managing product listings, and handling customer orders and shipping.
Strong organizational and time-management skills are essential for this role. You will be responsible for coordinating various tasks and ensuring deadlines are met.
Excellent communication abilities are a must. You will be interacting with team members, suppliers, and customers, so the ability to clearly and effectively convey information is important.
Being detail-oriented with a knack for problem-solving is crucial in this position. You will be responsible for identifying and resolving any issues related to order processing, inventory management, and customer inquiries.
Proficiency with e-commerce order processing and logistics is required. You should have experience in tracking and fulfilling orders, managing inventory levels, and working with shipping carriers.
A team player with the ability to work independently is highly valued. You will collaborate with other team members to achieve common goals, but should also be able to work autonomously and take initiative when needed.
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