Waiter/waitress- Mãvenpick Resort

4 weeks ago

مصر, Egypt Mövenpick Aqaba Full time

Company Description

Novotel Cairo El Borg Hotel.

**Job Description**:
Responsible for ensuring the seamless operation of the front desk and guest services. As a leader in the Front Office Department, the Front Office oversees your team, fosters exceptional guest experiences, and maintains efficient operations. Customer service, problem-solving abilities, and effective communication skills.

Responsibilities:
Guest Service Excellence
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction.
- Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
- Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
- Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
- Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.
- Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.

Front Desk Operations
- Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
- Monitor room availability, reservations, and room assignments to maximize occupancy and revenue.
- Maintain accurate and organized guest records, ensuring compliance with privacy and security protocols.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.

Team Leadership
- Train, supervise, and evaluate front desk staff, fostering a positive work environment.
- Set performance expectations and provide ongoing feedback to team members.
- Conduct regular team meetings and training sessions to enhance guest service skills and departmental knowledge.

**Qualifications**:

- Passion for guest service
- Minimum 2 year of proven Front Office operation experience.
- Must be fluent in english both written and verbal
- Excellent written and verbal communication, interpersonal and leadership skills
- Prior experience working with Opera Cloud or a related system
- Strong communication and problem-solving skills to resolve guest complains
- High ability to motivate colleagues and guide their development
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Flexibility to adapt to a dynamic and fast-paced environment.

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