Field Area Manager

1 week ago


Cairo, Egypt Ericsson Full time

At Ericsson, you can be a game changer Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

**About this opportunity**

We are now looking for a Field Area Manager who will secure delivery performance in alignment with the business-case and managed-service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery.

**What you will do**
- You will lead MS delivery operational, financial performance and customer satisfaction in GC.
- Mange to achieve the SLA and WLA and contract terms.
- Drive operational excellence.
- You will, also identify delivery trends possible Add on Sale.
**You will bring**
- Bachelor level, in engineering (IT, Telecom)
- Min years of experience 7-10 years
- Domain experience: Experience required in Managed services Field maintenance.
- Languages required fluent in English and Arabic
**Additional Requirements**
- Delivering results and meeting customer expectations
- Customer interface experience
- Excellent presentation skills
- Persuading and influencing with argumentation skills
- Analyzing
- Ambitious and commercial thinking
- Relating and networking
- Leading and supervising, have coaching skills
- Market insight, business understanding and Ericsson knowledge
- Financial skills with budgeting
**What´s in it for you?**

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

**What happens once you apply?**

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 662632



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