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New Business

1 month ago

القاهرة, Egypt Bupa Global Full time

New Business & Membership Advisor

**Job Description**:
**Role overview**:
**What you'll do**:

- Responding to members' visits by evaluating their situation and requests and accordingly provide them with the necessary advice/ action.
- Enrolling new members, cancellations and any alteration to membership details in line with Bupa Global's business rules.
- Building strong Relationship with group secretaries and intermediaries.
- Involvement in projects as a project team member or project leader.
- Take responsibility for ensuring that the computer records reflect up to date communications with the Intermediary and customers so that enquiries are documented and record to high standard.
- Achieve customer-focused decision-making using judgement skills and utilizing agreed authority levels.
- Paying due regards to customers and treating them fairly.
- Completing all compulsory regulatory training on time.
- Assisting other teams at times of workload or to overcome cultural and language barriers according to skills and knowledge.
- Communicating with the account manager for corporate groups regarding exceptions requested by groups presenting all the information to take the appropriate decision.
- Handling complaints and accordingly investigate situation and coordinate with other departments in order to solve the complaint in a timely manner and retain the customers.
- To provide feedback and recommendations for business improvements on processes and procedures.
- Ensure that the team objectives are met throughout the year.
- The job holder must be open to change and have a flexible approach to work. The job holder must be willing to work under pressure and to tight deadlines.
- Recognize and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative.
- Experience in dealing with the Egyptian customers and awareness of the local regulations with exposure to the brokers in Egypt, their dynamics, and all the FRA regulations

**What you'll bring**:

- Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
- Previous experience of a complex and multi skilled customer facing roles within a contact centre setting.
- A track record of achieving and exceeding productivity and quality targets.
- Highly customer focused.
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
- Ability to give and receive feedback to / from all business areas.
- Excellent problem solving and prioritization skills, with close attention to detail and initiative are essential, together with the ability to make sound business decisions.
- Fluent written and spoken skills in both English and Arabic.
- An ability to speak a third language other than English and Arabic would be an advantage.
- Ability to deal well with people from various different backgrounds/cultures.

Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo

Additional leave, Cycle to work scheme, Financial planning services, Health & wellbeing programme, Gym membership, Free flu jabs, Private medical insurance, Private dental insurance, Paid volunteer time, Employee mentoring programme, Discounted or free food, Company pension, Referral programme