Rolling Stock Customer Technical Interface Manager

5 months ago


القاهرة, Egypt ALSTOM Full time

Req ID:461806

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

**PURPOSE OF THE JOB**
- The Technical Customer Interface manager is responsible to make the bridge between the customer, in front office, and the remote development team
- Its main accountability involves ensuring that the product being developed remotely will fulfill customer and regulatory requirements with respects to the contractual scope (based on “as sold”) and according to the project QCD commitments
- Acts as front office with customer, thus, by delegation of Chief of Development, as technical authority and accountable of contractual technical requirements and project QCD deliveries

**MAIN RESPONSIBILITIES**
- As front office, he/she acts as mediator between the customer and the remote project development team
- Is in interface with customer to
- Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule
- Clarify technical contract requirements (operational, performances, usability, reliability, safety ) and ensure that engineering solution will satisfy customer / final users (train staff, maintenance staff, passenger ) concerns
- Follow-up Train level operational effectiveness performances all along project life-cycles (FRACAS/reliability/SAFs)
- Support Chief of development on trade-offs
- Ensure that any deviation with the contract that is triggered by the costumer is tracked, recorded and officially approved as Variation Order that address the Technical Amendment.
- Pay attention to address in anticipation any underlying risks that could jeopardize customer interest
- Synchronize the Rolling Stock Development with third parties involved by customer, to ensure a seamless integration of the rolling stock and in control of the product configuration
- Is in interface with the remote project development team to
- Get the right level of expertise to support technical meetings / reviews with customer
- Coordinate contractual deliverables with respect to commitments
- Follow-up product developments and monitor train level operational effectiveness performances
- Close the loop on trade-off conclusion and on related decisions
- Participate as customer voice to technical risks and opportunities management
- With the metiers
- Leverage of best practices from metiers to enhance project influency and influence customer on the same
- With the on-site rolling stock - PI team
- Verify that the design is correctly translated in the work method statements/work instructions
- Review all safety bulletins make sure they are covered by correct work orders
- Support in the implementation of the required DTRFs
- Follow-up on failures during T&C and coordinate with suppliers to find solutions for returning failures
- Support the T&C team from an engineering perspective
- Support the validation team from an engineering perspective
- Drive hardware and software configuration changes
- Support the maintenance team on engineering related topics
- With signaling & the system T&C team
- Support the integration and coordination between signaling on-board and the rolling stock

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you

**Important to note**

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

**Job Type**:Experienced

**Job Segment**:Information Technology, IT Manager, Manager, Technology, Management



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