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Technical Support

1 month ago


القاهرة الجديدة, Egypt Consultix Full time

**Responsibility**:

- **دعم العملاء**: تقديم المساعدة الفنية للعملاء لحل المشكلات المتعلقة بالأجهزة أو الأنظمة. يشمل ذلك استقبال المكالمات أو الرسائل من العملاء، وتقديم التوجيهات اللازمة، وحل المشكلات عن بعد.
- **إعداد الأجهزة**: تركيب وتفعيل أجهزة التتبع في المركبات. يتضمن ذلك توصيل الأجهزة بالمركبة وضمان تفعيلها وربطها بنظام التتبع بالتنسيق مع الفنيين.
- **مراقبة الأنظمة**: مراقبة أداء أنظمة التتبع لضمان عملها بكفاءة. يشمل ذلك مراقبة حسابات العملاء والأنظمة المتصلة بها وتحديد أي مشكلات محتملة.
- **التدريب والتوجيه**: تقديم دورات تدريبية للعملاء حول كيفية استخدام أنظمة التتبع بكفاءة، بما في ذلك شرح كامل يخدم عمل العميل.
- **صيانة الأجهزة**: إجراء الصيانة الدورية للأجهزة وتحديث الأنظمة عند الحاجة. قد يشمل ذلك تحديث البرامج الثابتة وتفحص الأجهزة لضمان سلامتها.
- **تحليل البيانات**: تحليل البيانات المقدمة من أنظمة التتبع واستخراج تقارير تساعد العملاء على فهم أداء مركباتهم واتخاذ قرارات مبنية على البيانات.
- **التوثيق والتقارير**: توثيق المشكلات التي تم التعامل معها وإعداد تقارير دورية حول أداء الأنظمة والمشكلات الشائعة وكيفية حلها.
- **التنسيق مع الفرق الأخرى** (الفنيين) : العمل مع الفرق الفنية الأخرى في الشركة لضمان توافق الأجهزة مع الأنظمة ولتحسين الأداء العام.
- **تحسين تجربة المستخدم**: جمع المعلومات والاقتراحات من العملاء وتقديمها للتحسينات سواء في الأجهزة أو الأنظمة.

Pay: E£15,000.00 - E£25,000.00 per month