Training Intern

7 days ago

مصر, Egypt DiDi Global Full time

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
This role will involve working closely with BPO training management and internally with QA and service delivery for facilitaing and supporting BPO and internal CS team with reports, plans revisions etc.

Role Responsibilities:

- Managing training function with BPO through our regional training SOP
- Deliver TTT sessions when needed for upcoming training projects
- Follow up with BPO on daily basis for completion rates, challenges, distribution of training resources, etc.. to meet deadlines & desired outcomes
- Review all training department plans, training batches, activities, etc & give instructions, add changes when needed.
- Communicate with multiple internal teams when it comes to training projects, process optimization, team performance, etc.
- Communicate both, business & knowledge updates.
- Oversee all training related projects, CX, QA, OPs, Process teams

Role Qualifications:

- Bachelors / Masters in Mass Communications, Media, Marketing, English etc.
- Excellent Commuincaton & Negotiation skills
- Basic Training and Presentation skills
- Willingness to learn and a passion to join a growing global start up
- Available for a 6 Month Internship

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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