IT Administrator

Egypt, Cairo

Remote

Full-time

Middle

**Responsibilities**:

- Acts as the routine contact point, receiving and handling requests for support;
- Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution;
- Mac and PC desktop support (Initial configuration, life cycle maintenance;
- Continuous technical support for users, configuration and maintenance of PCs);
- Provide office equipment support and events support;
- Provision of network security settings, interaction with the information security department;
- Inventory and maintenance of employees' PC database by hardware and software components;
- Providing the necessary assistance to users, prompt response to employee requests;
- Commissioning of equipment, diagnostics, minor repairs of office equipment;
- Be a local physical contact and deliver tasks that comes from other IT&S branches;
- Maintain and update our company's security measures, including firewalls, antivirus software, and other security systems;
- Work with vendors and service providers.

**Qualifications**:

- IT experience at least 1 year;
- Hands-on experience working and prioritizing requests in an established ticketing system;
- Strong English (Intermediate or higher);
- Knowledge of MacOS;
- Knowledge of Linux OS;
- Experience with AD, GPO, DNS, DHCP, WSUS;
- Knowledge of Google Workspaces;
- Knowledge of the principles of network operation, basic skills in setting up active network equipment (desirable Mikrotik, good if knows CISCO, HP (Aruba), Ubiquity);
- Responsibility and independence in work;
- Would be beneficial:
Knowledge of ITIL methodology,
Knowledge of Windows Server 2008/2012/2016.

**Conditions & Benefits**:

- Unlimited opportunities for professional and career growth, regular external and internal training from our partners;
- Partially or fully paid additional training courses, English classes with a teacher in the office;
- Personal growth programs in which we set goals and move towards them together;
- Become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry.