Vb Network Specialist vois
5 months ago
**Role Purpose**:
Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have
the knowledge through courses, with adequate knowledge of networking (cisco certified preferred).
Role purpose is to provide technical service desk support to Premium service customers with complex
solutions and complex SLA requirements in a 24/7 shift based working environment
**Key accountabilities**:
To initiate diagnostics and perform
- pro-active analysis for all faults.
- Will perform root cause analysis
- for network alarms- Support the day to day operations
with Change & Fault management
- by adopting ITIL industry
- standards.- Responsible for adhering to SLA
and ownership on Incidents
- throughout the life cycle.- Responsible for transferring tickets
to L2 engineers and other
- necessary respective teams for
- problem resolution- Responsible for adhering to
process framework outlined for
- profile.- Zero misses on process and
escalations- To coordinate with Vendors and
3
- rd Parties on priorities based in
- situation and impact to customer
- business- To understand the business impact
and sensitize the reported or
- proactively observed fault/issue and
- carry out proper much needed
- escalation within the management- Ensure customers are regularly
updated about the ongoing issues.- Individual has to be confident and
should be able to handle customer
- effectively (Individual would need to
- join customer bridge calls for
- troubleshooting or during an
- escalation to keep customer
- appraised of progress)- Individual should effectively multi
task and also is responsible for
- queue management
**Technical Skills**:
Essential: CCNA Certificate is a must with 1 year
NOC experience with technical profile background.
CCNP is an added advantage.
Desired: Experience in WAN technologies and
troubleshooting is an added advantage. Very Good
customer handling skills and Communication
should be very good as we deal with Customers
across the GLOBE
background. BE/BTECH. CCNA certification or have
taken the relevant courses.
Individual should have good communication and
should be really good at handling customers
Should be good at multi-tasking.
Individual should also be a team player and should
be good enough to handle stress during multiple
faults and at the same time should have patience
to cope up with customer.
Should be smart and quick thinking and should
have methodical/logical approach towards
troubleshooting,
Should be hungry for success and future growth
with goals set already.
Should be quick learner and good at adapting to
situations
- Leadership/ Team Handling experience: Should
be a team player
- Language skills: must be fluent in both written
and Spoken English
_VOIS#WeMoveTheWorld#MoveWithUs
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