Manager - Restricted Products Operations

2 days ago


Cairo, Egypt Souq.com for E-Commerce LLC Full time

Bachelor’s degree in any discipline; business or technical background is considered an advantage;
- Minimum 1 to 4 years of experience in managing people and interacting with customers / stakeholders;
- Excellent command of spoken and written English (any second European language is an advantage);
- Excellent communication skills with the ability to communicate to all levels;
- Demonstrated ability to manage, motivate, and influence work behaviors;
- Demonstrated problem solving and analytical capability.

Job summary
**Job Description**:
The Restricted Products teams ensure that Amazon transactions satisfy legal and safety requirements. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around product safety recalls. These actions include removing recalled/restricted products from the site and from our warehouses, and contacting customers with pertinent safety information..

The team that you will lead is responsible to ensure that the imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country, to take appropriate actions in order to protect customers from recalled or unsafe products and also, to classify products based on their potential hazardous risk, for regulatory storage and transportation purposes.
About the hiring group
The Restricted Products Teams collaborate with different teams to ensure we obsess over the safety of our customers and mitigate risks with the products that are being sold. Creating high standards of compliance will provide our customers with the certainty to buy the products they want online.

Key job responsibilities
- Manage a team of 15-20 associates to ensure high service delivery and execution.
- Manage workflows in cooperation with internal and external stakeholders
- Outlining procedures and instructions on work received;
- Work with Program Teams in implementation of new operational activities, including training, SOP development, etc,
- Create of controls and KPI’s to ensure compliance with Program and Operational requirements.
- Partner with other Compliance teams for risk mitigation.
- Create and monitor Career Growth Plans for direct reports.
- Ensure process efficiency and minimize variation.
- Conceptualize, design and ensure training delivery to the team, including onboarding training
- Making time estimations on new jobs received, check accuracy / quality of content creation / population done by others;
- Ensuring records are maintained accurately;
A day in the life
You will manage the team of 15-25 associates with focus on their performance. You will also work with program and ops managers on goals and deliverables. You will also cooperate with the group of process experts to ensure a continuous improvement for existing processes and create new ones.
- Experience in data analysis and working with large data sets;
- Background in Business Process Outsourcing (tech, financial services, customer service, call center etc.) is a plus;
- Knowledge of Supply Chain management, Compliance / Regulatory areas or Consumer Retail is being considered a plus.
- Experience with Lean Six Sigma and other process improvement tools.
- Familiarity with SQL.



  • Cairo, Egypt Samsung Electronics Full time

    **Position Summary** 1. Contribute to expanding the product's market coverage by setting up a product line-up operation plan. 2. Contribute to maximizing sales and minimizing loss by managing product lifecycle and developing pricing strategy to meet the target sales for the product. **Role and Responsibilities** 1. [Line-up management] Oversee the...

  • Product Manager

    1 week ago


    Cairo, Egypt GrubTech Full time

    **Who we are?** As the digital disruption of the F&B sector continues to build momentum and accelerate by the pandemic’s impact, the operators find themselves with archaic toolbox designed for traditional brick and mortar commerce. New business models born out of this transformation such as Cloud Kitchens and Virtual Brands have recently reached a...


  • Cairo, Egypt HSBC Full time

    **Why join us?** Payments Operations team is a wide exposure to know more about banking industry & a rapidly growing team which is driven by passion & a commitment to make a difference. Payment operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Currently expanding payment operations...

  • Aws Cloud Operations

    7 months ago


    Cairo, Egypt Integrant Full time

    We are seeking a highly motivated and dynamic individual to join our team as AWS Cloud Operation Senior Specialist In this role, you will provide technical expertise on cloud cluster computing techniques and technologies, offering expert advice on related cloud computing architectures. As a Senior AWS Cloud Operation Specialist, you will contribute to...


  • Cairo, Egypt Integrant Full time

    We are seeking a highly motivated and dynamic individual to join our team as an AWS Cloud Operation Specialist - Mid-Level. In this role, you will provide technical expertise on cloud cluster computing techniques and technologies, offering expert advice on related cloud computing architectures. As a Mid-Level AWS Cloud Operation Specialist, you will...


  • Cairo, Egypt Mercedes-Benz Egypt S.A.E. Full time

    Aufgaben Order Management, Specialist will be providing support to the Ordering and Logistics operations team including Vehicle Ordering, Shipping and Logistics, Damages Claims Handling accurately and timely. Main tasks Include Vehicles Ordering - Perform the vehicles ordering (SWT) accurately and timely based on Submitted specs and Paint/UPH...


  • Cairo, Egypt Convertedin Full time

    **About us**: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...


  • Cairo, Egypt OLX MENA - EMPG company Full time

    **Responsibilities**: - Oversee operational activities at every level & ensuring all operations are carried on in an appropriate, cost-effective way - Improving operational management systems, processes and best practices - Formulate strategic and operational objectives & examine financial data to improve profitability - Perform quality controls and monitor...


  • Cairo, Cairo, Egypt PILLARS Full time

    We are seeking an experienced Logistics Operations Manager to join our team in Cairo, Egypt.Company OverviewPillars is a multinational company specializing in the production and distribution of high-quality products. Our mission is to provide exceptional service and products to our customers.About the RoleThis role will involve overseeing logistics...

  • Product Manager Ii

    2 weeks ago


    Cairo, Egypt Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...

  • Product Manager

    4 days ago


    Cairo, Egypt technoidee Full time

    Technoidee is hiring a Product Manager for an very potential Mobile App startup that provides a full-fledged community management services including Fintech and Commerce services to residents, to take the responsibility in Product Life Cycle, building Road-map, gathering and prioritizing product and customer requirements, defining the product vision, and...

  • Product Manager

    6 days ago


    Cairo, Egypt Homzmart Full time

    Company Description** Homzmart** is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement. **Job Description**: Are you an experienced Product Manager...

  • Product Manager

    6 days ago


    Cairo, Egypt Zoser AG Full time

    Summary You’re passionate about building lovable & WOWing products that truly add value to end users. You’re a wannabe entrepreneur, self-motivated, self-driven, creative, & extremely resourceful. You have a broad understanding of business, UX & Tech. You love to get out of the office to talk to customers and know more about their problems & needs. You...

  • Operations Manager

    4 days ago


    Cairo, Egypt Orange Business Services Full time

    1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most appropriate ‘next step’...


  • Cairo, Egypt Tagaddod Full time

    **Tagaddod is seeking a Senior Product Manager, a visionary with a passion for technology and a data-driven approach to operations.** This role is pivotal in enhancing our core engine, supply network, collectors, and warehouse experiences, crafting scalable, dependable, and efficient solutions tailored to our rapidly expanding enterprise. **Key...


  • Cairo, Egypt Siemens Gamesa Renewable Energy Full time

    **It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.** Siemens Gamesa has a vision for renewable energy: we believe in the power of nature and technology. Help us to be ready to face the energy challenges of...


  • Cairo, Cairo, Egypt PILLARS Full time

    Job SummaryWe are seeking a highly skilled and experienced Production Maintenance Manager to join our team in Cairo. The successful candidate will be responsible for overseeing all maintenance activities in our large food manufacturing facility.This is a senior-level position that requires strong leadership skills, technical expertise, and a deep...


  • Cairo, Egypt Tempo Full time

    **Product Manager, E-commerce, Tempo (Egypt)** **Who We Are** Tempo's mission is to give everyone the power to realize their strength and lead a healthy, full life. It's the first and only personal training solution that can track your motion and use that data to give you a richer and more effective workout in live and on-demand classes. Using 3D sensors...


  • Cairo, Egypt LAVA International Ltd Full time

    Lead Business Distribution excellence - Create distribution strategy and blue print for respective geography - Implementation of efficient Supply chain mechanism to create sustainable partner ROI models - Partner life cycle management : onboarding, performance evaluation & improvement Retail excellence - Ensure optimum outlet extraction through market inputs...

  • Product Manager Avian

    7 months ago


    Cairo, Egypt Talent Pal Full time

    **We are IMETA** ROPU IMETA is a Regional Operating Unit consisting of 6 mid-sized Operating Units: India, Turkey, Southern Africa (South Africa & Sub Sahar Africa) North East & West Africa, Near East & UAE, Saudi Arabia, Gulf & East Africa (SAGEA). IMETA is home to more than 47 nationalities. We are a myriad of color and culture and embracing this...