Strategic Account Specialist

23 hours ago

Cairo, Egypt Medtronic Full time

Careers that Change Lives

A Day in the Life

MAIN PURPOSE OF JOB

As Medtronic Team of Strategic Account Acceleration - Strategic Account Manager / Specialist You will connect with strategic accounts / clients, understand, and analyze their most pressing business problems to deliver high value services which improve their productivity, quality, and competitiveness. You will deliver well scoped operational excellence and pathway optimization projects at target strategic customers through engaging (IHS) Integrated Health Solutions Team.

As SAM You will be responsible for maintaining and expands professional relationship with strategically important large customers. At assigned customers, Strategic Account Manager will be responsible for achieving sales quota and assigned strategic account objectives. The Strategic Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

You interface with hospital staff (clinical and non-clinical) C-suite and senior management and understand their most pressing problems. As such you are also working as a connection between IHS consulting, business development colleagues and the clients you serve. Additionally, you will interact with multiple stakeholders within the Medtronic organization, including the Integrated Health Solutions team, market development teams, sales team, etc.

Main job duties / responsibilities are:

- Establishes productive, professional relationships with key personnel in assigned customer accounts.
- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Partner with key hospital stakeholders, influencing them by developing well-articulated situation analysis for change
- Develop actionable plans for immediate improvement and costs benefit solutions
- Manage and execute end-to-end projects, leading to quantified economic value
- Map, understand and assess clinical pathways and patient journeys within a hospital or health system settings
- Understand and outline population health trends and impacts on the patient journey and outcomes
- Work with accounts to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations
- Drive data analytics around clinical, operational and financial outcomes

Key areas of expertise are:

- Project / program management skills in Healthcare
- Relationship building / customer engagement skills
- Consultancy expertise in Healthcare
- Change management skills
- Problem solving

Accountabilities and performance measures:

- Achieves assigned sales quota in designated strategic accounts.
- Meets assigned expectations for profitability.
- Achieves strategic customer objectives defined by company management.
- Completes strategic customer account plans that meet company standards.
- Maintains high customer satisfaction ratings that meet company standards.

Completes required training and development objectives within the assigned time frame

JOB QUALIFICATIONS
- Advanced Education Degree (Masters)
- Fluent in English and Arabic

JOB EXPERIENCE
- Demonstrable experience over + 7 Years including relevant experience in business development
- Healthcare Industry knowledge or experience
- Experience dealing with hospitals’ clinical leaders, staff, and C-suite/Sr. Management/stakeholders
- Experience with working and communicating in international environments, preferably in matrix organizations
- Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery
- Demonstrable program management skills: planning & coordinating, communicating & influencing, relationship building, achieving milestones, resolving issues and managing risks
- Experience in change management

SKILLS/COMPETENCIES
- Strong and demonstrable project management skills: planning & coordinating, communicating & influencing, relationship building, achieving milestones, resolving issues and managing risks
- Excellent partnering and collaboration skills (team-player)
- Customer
- and Business-focus and understanding
- Strong analytical skills
- Understanding impact of Quality / Regulatory requirements
- Strong communi

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