Senior Specialist

2 weeks ago


مصر, Egypt Allianz Egypt Full time

**Responsibilities**:

- Manage the ticketing system; ensuring that all tickets are handled within the SLA frame.
- Provide on/off site technical support to all Allianz Egypt employees, and escalate complex IT-related problems.
- Ensure that all computers are patched and updated.
- Supervise contractors performing IT-related work; ensuring proper accomplishment.
- Coordinate and cooperate with all IT business units, ensuring high quality of service and support IT department in any other task/project as needed.
- Maintain an up-to-date knowledge base of the most common system problems along with the solutions.
- Write ad-hoc IT documentation, incidents and investigation reports.
- Handle incident & problem resolution process.
- Information security awareness.
- IT process and change management.
- Maintain an up-to-date inventory database for all IT assets.

**Qualifications**:

- 3+ Years of experience in a similar position.
- Knowledge of the insurance industry is an asset.



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