International Account Advisor

6 days ago


مصر, Egypt Vodafone Full time

**Description**:
**Job Responsibility**:

- Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service;
- Meets defined KPIs including NPS and sales;
- Processes transactional activities in line with Vodafone standards, policies and processes;
- Uses time proactively and efficiently to deliver on service targets;
- Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;
- Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;
- Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;
- Acts as an advocate of Vodafone, protecting the reputation by following _VOIS Brand Tone of Voice;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

_VOIS

**Required Skills**:
For this role, you need to have **C1 English** and **B2 Spanish **with overall good communication skills. We offer a flexible working from home module during COVID and a rewarding basic Salary

_**VO**IS


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