Hc Operations Associate

4 weeks ago

مصر, Egypt Majid Al Futtaim Full time

Majid Al Futtaim Global Solutions invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Role Purpose**:
The HC Ops Associate will work within the MAF GS, reporting directly to the HC Ops Specialist. The incumbent applies professional human resources, system-wide policies, and procedures to resolve issues that are moderate in scope and impact where analysis of situations or data requires a review of a variety of factors. The HC Ops Associate will be responsible for providing operational support and addressing escalated customer service inquiries. This entails assisting with any inquires and issues involving day-to-day human resource data entry transactions. Ultimately, the HC Ops Associate is responsible for employee life-cycle transaction processing, employee data security and accuracy, and employee file and HR records maintenance. Will also provide support and guidance to less experienced team members.
**Role Details - Key Responsibilities and Accountabilities**:

- Participates in the ongoing development, implementation and maintenance of workforce administration (human capital) operations.
- Provides assistance to onshore HR and MAF employees with respect to transactional inquires and issues involving the daily transactions.
- Responds to routine questions about Employee Central (SuccessFactors) and procedures related to it.
- Responsible for the accurate data entry of HR information, new hire processing, job data changes, terminations, unemployment tracking, etc. Monitors and approves all data changes made through the self service portal.
- Processes employee data changes and corrections as requested or as needed through data integrity audits.
- Refines and documents data entry procedures.
- Conducts regular audits to review HR data and records for accuracy and completeness. Monitors record keeping and data entry procedures for accuracy
- Answers escalated inquiries from internal and external clients
- Participates, as required, in other department projects. Performs other related duties as required.

**Other Context (if applicable)**:

- Inputted data on SuccessFactors should be 100%
- Responsible for providing a trusted and quality HR advisory service by resolving low to medium complexity HR queries and issues in respect of various global and local HR policies and processes, as defined in the Global Solution service catalogue.
- Registers and updates HR cases

**Functional/Technical Competencies**:

- Knowledge of Labor Laws
- SuccessFactors knowledge
- Strong Excel

**Personal Characteristics and Required Background**:
**Skillset (job specific technical skills and behavioral competencies needed)**
- Strong analytical skills
- Excellent MS Office skills (MS Excel, MS PowerPoint)
- Excellent Communication skills
- Team Player
- Negotiation skills
- Strong Time Management skills
- Self-management skills
- Ability to work under pressure and tough deadlines

**Minimum experience**
- None required, internship or experience in a HR services environment desirable.

**Minimum Qualifications/education**
- Graduate in a relevant/numerate discipline.

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